Trek Bicycle Sheffield Fox Valley

I picked up my son’s bike today after they swopped for a different size as I ordered him the wrong one. They were really good about it and very helpful. 11/10 and a gold star ⭐ Thankyou Mark 👍

Terrible service fixing my bike! I went to try and ask about why my disk breaks were sticking on. I was met by an incredibly rude man who progressed to belittle me about my attempts to try and diagnose the problem myself. He stated that the break fluid on my wheels was very bad for them, and they'd have to charge extra for deep cleaning, which i said was fine. To cut a long story short... I've paid 154 pounds for them not to clean my wheel (after scare mongering saying it was critical) and fix the breaks. I didn't receive an itemised list of the works performed on my bike. When I asked if I had any warranty on the works completed, some plonker there just said 'yeah yeah bring it back, mate.' Don't bother coming here Update from treks response: In fairness, I did find the receipt in my junk email after the works were complete, and I was charged £74 to fix my breaks. I have no problem with the shop highlighting they needed cleaning as per my first comment. But I do argue that the disk pads themselves had wd40 on them. As they weren't in the brakes when I sprayed them... they were in a sandwich bag. All I would say is, for the cost of repair, someone would expect the wheels to be cleaned or even at the risk of damage the opportunity to clean them. He said I needed to leave the WD40 on the wheels to show the tech. (I have added photos of the now clean wheels. Literally took me 20 seconds to clean off) I was also under the impression I would be sent a list of works required after further inspection by the tech... but I only received a text saying by bike was complete 3 days later. The silver lining to all this is that my breaks are still working 😂 so I guess there's that.

A bit of a mixed experience. I brought my Trek in with a seized seat post, and the team were upfront about the challenge. The mechanic explained the different methods they’d try, and after almost two weeks they successfully freed it, which I really appreciated. The problem came after I got the bike home to Sheffield. My front brake was suddenly screeching and not stopping properly, and it was clear the brake had been contaminated by product while the bike was in the shop. The staff were very apologetic when I called and offered to sort it, but with the store being over an hour round trip, it’s hard for me to go back for an issue that wasn’t there before. The team are friendly and the service seemed good overall, but I’d recommend double-checking everything before leaving the shop. Unfortunately, the brake contamination has left me unable to ride for now, and it’s made me reluctant to return.

Took my Trek fuel exe 8 xt here, for a software update and a problem with my index shifting. Didn't need to book an appointment. Checked my bike over straight away, sorted the gears out and updated the software, in and out 20minutes, no charge. Excellent customer service.

The pads on my rear disc brake fell out (likely due to being poorly fitted by a different bike shop) whilst I was on the middle of the trans-pennine trail - Trek did the repair pretty much immediately, including getting the piston pushed back in and everything properly aligned, about 20 minutes. Really great service, thank you.