Charltons of Boroughbridge

Very professional service We've purchased the car for our son,we were well looked after, Mark had done a brilliant job Nice and easy... Fully recommend 👌 👏 👍

Nice people to talk to, but don't take their word for work to be carried out when buying. I recently travelled 60 mile to buy a van and was pleased by the way it was presented to to me and the no pressure of sale. However, I did point out a couple of issues tyres , brakes and service plus a light lens and mirror cover. These were all put on my order form. On collection of the van the tyres had not been sorted but we did come to an agreement to sort this. As time has gone on 6 weeks, I have slowly discovered that the brake service had not been done I've had to replace all pads and 2 rear discs , I put it on our on brake rollers at work and have to say I'm not sure on validation of the mot brake test. The oil ,air and fuel filters had not been looked at either. After saying all that, these are problems that I have easily rectified myself but shouldn't have to. Still overall pleased with my van ,just disappointed in the vehicle preparation.

Service conducted in a good and timely manner, efficient and done to a high standers as expected as an approved manufacturer dealer should be. A Local garage to look after Renault customers cars with care and attention.

Seemed a nice place at first, reviews from other people were good but the service I received wasn't very good. I did a general check of a vehicle I was going to purchase and found various things that the (assuming manager) didn't know of and had no idea how they had happened. When pointing out the issues in the photos, with the wheel issue, I got no response but with the wing mirror issue, the manager said "you're being thorough" which I was quite surprised at considering it was quite an obvious issue which took me all of about 5 minutes to see, but somehow this guy didn't know about it. Not the best impression and definitely not what I was expecting considering the reviews from other people which were mostly/nearly all good.

We were too tall for the cars I had booked to view. They checked stock and didn't have anything to offer us. That didn't stop Mark taking the time to explain to us which makes and models would be more suitable. Good customer service without a sale. Says alot.