Asda Huddersfield Superstore

A huge part of my order is missing. There's no contact information for the driver. His phone number should always be visible! I realized literally three minutes after the driver left that so many items were missing. I wanted to call him, but Asda doesn't provide a phone number. I had to wait about three hours to request a refund, even though I'd simply prefer to receive my order! Asda - improve your driver-customer communication! When I order online, I expect to receive the full order, but now I not only have to wait for my return to be approved, but I also have to go back to the store to pick up the missing items. I'm sorry, but I'm irritated!

Two weeks ago I ordered my food shop as usual, I paid extra for express delivery as I was desperately needed a food shop to arrive before the morning and my car wasn't working. My shop never arrived. I since learned that there was a glitch in the website system when I placed my order. I was on to customer services all morning from 7am-11:30am. They weren't helpful at all, and kept hanging up on me. I was pretty upset, because they cancelled my order, and told me id get a refund in about 3-5 days. That didn't work for me because I spent the last of my food shop money on that order, plus I needed the food urgently, hence why I paid extra, the order also included my son's birthday cake and candles. I rang customer services over and over explaining that they've cancelled my order, haven't delivered, and kept my money so I can't even replace my shopping. I was so upset. I ended up ringing this Asda, explained my situation and the lady who answered the phone was so lovely and understanding of the situation. She forwarded the issue to the manager David who rang customer services on my behalf to try and sort it out and took it upon himself to make sure I had my shopping delivered that day. He went above and beyond and my food shop arrived before tea time. My boy was so happy too because his cake arrived, and David so kindly upgraded the small cake I'd ordered to a much bigger cake and sent my son a birthday card. I could barely hold back my tears when the shop arrived and we saw all that kindness too. My 4 kids had dinner on the table just in time and my son was made up that his birthday cake still came! David, was exceptional and I hope he gets the recognition he deserves. Thank you so much, I don't think I'll ever forget the kindness my family were shown. Thanks David, bless you.

This is by far the worst Asda store I've ever visited! When I visited there was a distinct lack of stock , and from having a good look at the empty shelves, even if fully stocked, the choice here appears to be rather limited in comparison to the Wakefield store and also other large stores in the area. I found a lot of the staff were rude and made you feel a bit unwelcome. The customers at the time were also exactly the same and I felt uneasy trying to simply shop! I won't be returning to this store. Thankfully, the Wakefield store is closer.

I am extremely disappointed with my recent experience at Asda. I checked online and saw that Red Bull 12-packs were on sale. I specifically made the trip to this store just for this deal. While the staff on the shop floor were incredibly friendly and helpful, confirming that the price was the same in-store as online, the issue arose at checkout. The cashier outright refused to honour the sale price, claiming it wasn’t on offer. This is incredibly misleading—advertising a sale price online but seemingly restricting it to delivery or click-and-collect options that include added fees. This feels like a deliberate tactic to mislead customers. I am frustrated to have wasted my time and fuel for an offer that was essentially unavailable. It’s unacceptable, and this store really needs to improve its clarity and consistency between online and in-store prices.

For the first I had a horrendous experience with customer service at the checkout. There was this Jamaican lady as a cashier, so moody and lacking any manners whatsoever. My elderly mother was trying to pay with her card. Card machine didn't work. Cashmere numerous times repeated to push hef car in properly. It still didn't work. Then she in an angry manner siad to my mum-well! Then you have to push it and hold if it doesn't work!! It sounded so rude! I am shocked. And it was really unnecessary to do those eyerolls at me and my mum. Shocking. It happened at around 09:39 at the very firs checkout, near self checkout. Huddersfield Asda Superstore at Bradley.