Asda Keighley Superstore

Ordered online. Paid express delivery to get it same day. Arrival time between 12:30-13:30. 15:00 I called the support team spent best part of 40 minutes on hold. When the call centre operative got through I spoke to a gentleman who asked what did I want. I advised I wanted an update on my order which was now due 2 hours earlier. The gentleman then advised they had fallen behind on their orders- I questioned by 2 hours? He did apologise and said that my order will be leaving in the next half hour but couldn't advice an arrival time. I asked if I could be refunded my delivery charge seen as so it wasn't honored. His reply was we don't give money back. But we can give you chocolate and flowers. I advised I was disgusted because I've been waiting for 2 hours and no update and you're offering chocolate. He apologised again and terminated the call. Disgusting service. Don't get me started on the store rearrangement.

What on earth is going on. Went in today, everything has been moved around and its like whacky races. Add this to the staff going around collecting online orders nearly knocking one of my kids over on 3 occasions and only one person working self checkout, so took ten minutes longer as had to wait because they never work properly. Never going again. Only positive was the really nice guy who works the cigarette counter - he should be running the place and training the staff

The supermarket is chaotic and quite often items not stocked..however I have to give a sincere praise to Craig who manned the customer service counter when I visited. So helpful, friendly and a gentleman. He makes the place so much pleasanter to visit. Asda keighley should be proud to have him as an employee.

Asda seems to have been slowly going down hill over the last couple of years. Earlier this year they removed the loyalty scheme and left me with 99p in my account. It was never as good as Tesco's anyway as they put limits on total spend but it was at least something. A small incentive to reward loyal customers. Then there's the self serve tills. They assume all customers are thieves. You can't even put your own bag down at the start without it requiring authorisarion from a staff member. If you forget a bag you have to beg a staff member for one as we customers can't be trusted to purchase one. Everyone is assumed to be a thief which in my eyes is simply disgusting and not how I expect to be treated when popping to my local supermarket. They have now removed the polish section from the supermarket and renamed the world food section simply the Asian section. I know they will say that it wasn't selling etc but I never saw any items reduced to clear so I would challenge that comment. For me removing the polish section is simply a racist decision. At a time when most supermarkets are increasing their world food ranges. I'm sure if they suddenly removed the Asian section people would be protesting outside. Sad to see some minorities are more important than others in Asdas eyes. Anyway last nail in the coffin for a dying supemarket chain. I won't be shopping there anymore. I note that Tesco has increased their world food ranges so they will get my money from now on.

Fuel price fraud. Not only are Adsa misrepresentation their fuel price but when you phone to point out their error you have to wade through various multi choice menus, only to end up with "we're too busy to take your call", several times.