The Range, Halifax

The Range (Halifax Branch) Visit: Saturday 22nd November, approx. 2:30pm I witnessed some genuinely shocking behaviour from several members of staff at the customer service desk. A couple was attempting to return a faulty electric cooker with their receipt, yet the staff member on duty refused to accept it. She then plugged the cooker in behind the counter, leaving it switched on for around 10 minutes, and even invited the customers behind the counter to argue that it wasn’t faulty. Although, the customer stating that it was not fit for purpose (issue with temperature and cooking). This created an extremely dangerous situation. One staff member was leaning over the steaming, plugged-in appliance with her hair loose—something that clearly violates basic health and safety protocols. This incident urgently needs investigating. The staff’s attitude throughout was dismissive and confrontational. Their rudeness was so uncomfortable that several nearby customers felt compelled to intervene. The behaviour I witnessed was unprofessional and unacceptable. The customer service team at this branch is in serious need of training in both safety procedures and respectful customer service.

A good section of everything you need under one roof.household goods and furniture and items for children and food items.all items are at a good prices.there is dissabled ♿ access and parking everything is ground floor. Dissabled access entrance and doors.small cafe and toilet. You can buy lights,paint for the home and artist equipment,furniture and light fittings.and much more.last of sweats.

Pot luck as to which staff member you will get. Some are pleasant, but some are so, so rude. Management could do with providing some training, rather than stalking about beeping through authorisations for superglue purchases on the two open tills.

Evology Parking and the range need to get their carpark sorted before someone is killed people parking in locations that are not parking spots and the management are useless may be if you go outside for your regular smoking break write the car registration down too and than speak from your store microphone for them to shift their car its not rocket science or it it that your too bone lazy.

The store is not good. It doesn’t have any toilets, despite saying online that it does. The selection of items is huge yet somehow very poor. I choose to go to the range because it is dog friendly as I enjoy taking my dog out, however, multiple members of staff ran out of the way of my (small and incredibly well behaved) dog in fear. Why are you hiring staff that are petrified of dogs in a dog friendly shop? It just makes the customer feel unwelcome when staff actively run away from them. Bearing in mind, my dog didn’t attempt to interact with anyone, he showed no signs of aggression, he simply just walked along beside me. To add to that, the staff were rude and unfriendly. If you are frightened of dogs, perhaps don’t work in a shop where dogs are welcome.