B&Q Keighley

Paint matching service was appalling. Bought 2 tins of the same colour paint through the paint matching service. No colour was added to 1 of the tins. We took it back for a replacement. The replacement tin was the correct colour, but the wrong finish, which we only realised after we had started to use it, meaning we had to repaint a large area of the room with the correct finish. No apology was given for their mistake or the additional work this caused, both the repainting and the additional trips to B&Q. I suggest you somewhere else for your paint matching service.

We were looking for tiles. We needed some help finding stock. We had to search high and low for a staff member they were incredibly hard to find. Eventually we found two together talking. Once we found a member of staff he was very helpful and knowledgeable.

Did a click and collect order and asked a friend to pick up so I could get some storage tubs quicker than ordering from amazon (who were same price and free delivery). Apparently the staff saw it fit to hand over all 6 items wet, muddy and mildewy - the labels were weathered as if they'd spent months outside like that. One was also scuffed all over the bottom as if it'd been dragged around. Tried contacting their online customer service who apparently couldn't help as I need to return to the store to have it dealt with. Completely unprofessional that customers should have to waste their time like this and that staff see fit to get rid of old and damaged stock on online orders. Will be sticking with online retailers in future!

The new discount club offering 15% discounts is a con. Tried loads of products in my basket. Not one has recieved a discount yet. Still waiting for a reply from CS re this. 3 days waiting.

Staff are so friendly and helpful I’ve been in a few times recently and I’ve been super impressed, especially the young lad on the tills he’s so helpful and knowledgable, thank you :)