Royal Mail

Got a package coming and I missed it because the did not ring the doorbell when it was right I front of the so I had to call the customer service and I was on hold of 2h and that was midday they need to get there act together

Was ment to get my package today about 10 minutes ago got a notification that they tried to deliver but it seems no one was in, I'm literally Sat in my apartment waiting for it, I've worked a night shift I have another tonight I've stayed up for a package For them to See the light are off and not bother ringing the bell. Absolutely appalling

Purchased their QR code service as I’m on vacation and can’t print. Travelled 5 miles to the office to find the main post counter can’t handle Q R code and printing. You need to go next door to the delivery office however they only open 08.00 to 10.00 on Monday??? I now need to travel there again at great disruption and time loss on Tuesday What a great service (joking) I will use Parcel to go next time No wonder they are losing business hand over fist . Get your act together Royal Mail and show more customer based service Disgrace!

Sat 18/2/23 Our post men/women always left our parcels in the summerhouse or with a next door neighbour, I paid £8 to have it delivered today but had to nip out to help my disabled mother. The parcel has been returned. I wish the postal workers would strike permanently then my goods would arrive as promised with a decent courier ,certainly aren't worth a pay rise. 20/2/23 Package should have been redelivered today, still didn't arrive. I paid £8 for express delivery and stayed in for it. I have already agreed with 2 regular parcel suppliers not to send my goods by Royal Mail What are my chances of getting a refund. The saga continues we stayed in until 13,45 before going down to the nursing home to see my mother and again the useless bloody royal mail came after we went out. Why can't they leave the parcel in an out building or leave it with a neighbour like all other parcel companies. If the parcel was available to collect at the Post Office it would help but our collection centre opens for 2 hours a day 8am to 10am.

I wish I could give more stars but sadly the disorganisation in here is real. There can be 20 people queuing down the road in all weathers but there's never more than three out of the five windows open despite there always being at least one other member of the counter staff milling about behind there moving parcels about. Incredibly frustrating place to have to go. Its not just the pandemic either as this has always been the case. Just make sure you've factored in an extra 20-30 mins on your journey as this might be the length of time it takes.