Pharmacy+Health - Bridlington

Courtney could not have been more helpful this afternoon. The script for my grandsons antibiotics due to a chest infection had not come through from the GP in Hull. We tried calling the surgery without success. We did not want my grandson to get worse and go through the weekend without the antibiotics. Courtney suggested we try the emergency care department within Bridlington hospital as they have a paediatrician on duty. Just as we sat in the waiting area Courtney called me to say the script had finally come through to the pharmacy. We rushed round before closing time and successfully collected the meds. Thank you to all the staff and Courtney for their caring attitude and excellent customer service.

Booked ear wax removal service online, got several emails reminding me of my appointment and when I turned up there was no one to do it because they hadn’t notified the online system they would not be here! Very professional! Doesn’t give you much confidence in anything they do.

Recently went for ear syringe as I was having trouble with my heat aids Was told they didn’t need doing Went to audiologist and was told both ears were nearly blocked Booked elsewhere for ear syringe shown before and after pictures Also asked questions about my health etc which wasn’t done at Old TownCould not believe the state of my ears This is the second time I have had trouble at Old town Pharmacy Extremely disappointed with care and consideration to patient well being Have changed pharmacy

I did have a delivery service, but they were always late. Then I got my carer to pick my prescription up for me that's vital to my health and pain relief. Today, he picked them up and they gave me the wrong medication. They gave me a past prescription instead of the prescription that was put through today. I am in now in agony because they didn't get the medication/prescription right.

Unfortunately a very poor experience here. I always appreciate that staff are busy making up prescriptions and serving other customers , some customers are a huge priority over myself just needing a few items from the counter. In this instance today, two people were served for prescriptions in front of me in what looked like a fully staffed pharmacy. I was then left at the counter waiting. Patiently I waited....and waited and waited being totally ignored for just over 20 minutes . To be honest I found the whole experience dry and uncomfortable until finally served by a younger person who asked questions that were personal to myself. I do not recommend this chemist unfortunately. It is a shame .