Logix Auto Centre ltd

Absolutely brilliant company. I was first introduced to them when AA took my car there to be fixed and they were very informative and efficient in fixing it. I've now used them twice for MOT's using the vehicle pick up and drop off service, again very efficient, today the car was picked up at 8.45, confirmed as passed at 11am and returned to me by 11.15. I won't use anyone else in future.

AA took my car here after a break down on M1. 35£ already charged for diagnostics, they further requested 111£ for " We need to strip the rear brakes down as they are stuck on. Please note items may be damaged in the process as the rear brake drums are going to be forcefully removed to identify the customer complaint.We are unable to carry out a roadtest to investigate" They definitely would of charged me for damage they cause. I didn't pay the extortionate diagnostic charge as could already tell they repair price would of been overinflated too. I had my car tolled to a local garage who charged me 85£ in total to diagnose and repair the brake fault. Save your money and go somewhere else. The receptionist lady is also very rude and unwelcoming.

I got towed to their garage by AA smart cover as it was AA approved garage. I paid £35 to get initially assessment done prior to coming to the garage which is something I deeply regret now. The minute I walked in to their garage - their representative Neil was disinterested in me I waited patiently to be seen and knowing that I just been towed to their garage after ignoring me for 15 minutes he asked if was waiting to be picked up although he did not have my keys yet he knows the car was non starter. Moving forward the next day I called in the morning to tell him that I have found a garage that will do free diagnostic and would be able to see to my car a lot sooner as they (logix auto centre) said middle of next week although under the agreement with the AA they have 48 hours to see to my car. I told him specifically that I will get my car picked up so do not do any works. He asked me to let AA know and to ring them. When I rang them straight after they could not see a diagnostic report so they offered to refund my assessment fee and I was happy with that outcome. However when I rang the garage back and I reiterated to him that AA will refund the assessment fee and I can collect the car, he told me that he did the diagnostic test but I found this to be disingenuous because he didn't make me aware prior to calling the AA and report was not made available to the AA on their side. He then commented he will not release the car until he receives payment and hung up the phone. This is a very bad example of customer service and not a person I would ever like to deal with. Worst customer service from a garage I ever experienced. AA on the otherhand they said they will deal with the garage and refunded me my money - I can't thank them enough and I passed my feedback of this garage to them. Manners don't cost a thing.

Wow, what a great experience I had here. Took my car for its MOT and service here a few days ago. As a woman and new to the area , I was a little apprehensive at first. However Neil made me feel welcome and he was extremely polite and courteous. The price was more than reasonable and I am happy that I have found a garage that I can wholly trust. Keep up the good work, will definitely see you next year. Thanks

If you want to be charged well over the average cost for repairs, this is the place to be. I used Fixter for my MOT and service in which they chose this garage. They failed my mot and what should have been £65 to repair as quoted by a local garage, I was charged at £166 by Logix. £113 was charged for labour alone, it’s absolutely scandalous and robbing people. Will never use again. Receptionist was also quite rude and unhelpful.