KAL - Spen Valley Leisure Centre

Extremely disappointing A very baffling and odd process riddled with obstacles to change swim class My daughter moved up stages, after we stated there were no suitable classes for us to move to we asked to stay in the current class and join a waiting list, we were told if we didn’t chose a class we would be allocated one! Backed into this corner we reluctantly chose a session - we have not managed to attend one session yet! After checking daily for a suitable time we contacted contact centre who informed we would have to wait 30 days and check again - the time we are looking for will most likely be gone. The organisation will state it is ‘policy’ however judging by comments this isn’t an isolated incident and they have zero interesting in making this right. Real shame the organisation doesn’t see the people this most effects are the kids! Due to their blatant disregard for this we have no option but to look for alternative options. On a Positive note - the swim teachers and lessons structures have been great and my daughter learnt a lot from them!

Exerlent staff at centre. They are brilliant 10 out of 10 for customers service skills. They go above and beyond for customers. Lots of classes. I love Aqua.fit and aqua med . All of the instructors are brilliant one instructors is fantastic, Her music is great charmine who does 3 classes a week. Is out of this world . Her energy is so uplifting. I wish she could do ,more classes. She is like a breath, of fresh Air ..

I recently enrolled my 13 year old for membership to use the swimming pool and gym. We had a terrible experience from start to finish, when originally enrolling nothing was explained to us about how he would have to register on a very tempremental website and that he could only attend gym sessions after completing an orientation and strength workshop (which could only be booked on the tempremental website). Even after phoning to get help finding what we needed to do next, after a long wait and having to listen to to endless jargon, the lady who answered was not helpful and gave the vaguest instructions- I dont believe she knew how we needed to book the preliminary sessions. After, much time- wasting, we managed to book the orientation session, which was only available for limited days and times. Once my son had attended the first workshop, we were then told we had to then go on the abysmal website again to book the next workshop before he can actually use the gym!!! Ridiculous, how difficult they make it! After once again booking the session with much difficulty, we got a call the day before he was due to go to the workshop that it had been cancelled and we would have to book another! After months of paying for the membership which he never used once, we cancelled the membership and were then contacted to advise we would incur charges for cancelling without notice!! Bloody ridiculous, everything was so complicated and the website and app were so NOT user-friendly at all. No value for customer care, just in it to make easy money!!

Great gym and facilities. Very clean and organised throughout. Lockers need some attention. Could also do to add some more classes between the hours of 7am and 8am Many are in the evening or daytime which doesn't accommodate for those starting work at 9/10am.

Reception staff I spoke to was very rude, it wouldn’t let me book any classes as I my account was “suspended” even though there were no notes on the system to say why? Anyways she said it would unblock by the 15th November to which it didn’t, and then I asked again why it still wouldn’t let me book anything and she said it would be back up and running at the end of November and it still hasn’t. She is very rude when I have to book my classes at reception and doesn’t make me feel welcome. Also the lady in the gym who works there (purple sort of hair, always in a ponytail) always walks around the gym staring uncomfortably at everyone like a prison guard? I must add that she’s rude, I was in the gym on Saturday and it was a few minutes until closing and she said “you need to leave before it hits 7pm” so why not change your opening hours to 6:55pm if that’s the case? I’ve also seen other reviews saying she is rude, and she only started in the past year or so. Avoid. I for one will definitely be changing gyms and I’ve been going here for a long time.