Nest

Needed to return 2x lampshades but admittedly was slightly over the 14 day return period. No room for manoeuvre/ compromise or even the possibility of a 50% refund/ voucher which is a shame. It’s very rare to find an online retailer which doesn’t offer a 30 day return policy (Ikea has 356 day policy). I could understand if they were reduced to clear but the items are still on sale at full price. To make matters worse, I was charged £10 delivery per item £20 total), even though they were shipped attached to each other in a fairly small parcel. Will shop elsewhere from now on…

My first purchase from Nest.co.uk was delivered today and I am very satisfied with the entire process. I bought a Vipp chair during the summer sale. The sales team was very helpful and friendly over the phone, the price was unbeatable. The chair was delivered in record time and Yolanda from their customer services team answered all my questions and even called me after the delivery to ensure I was happy with everything. What a great customer service. Thank you so much Nest.co.uk team!

Bought a rug that on their website (photo 1) clearly looks as a light blush colour. Upon arrival, I didn’t even open the plastic bag it came in because it is clearly a VERY different colour than the one in the picture (photos 2-3). The item delivered is a very light salmon colour. I understand slight colour variations are to be expected but this is major, and it falls under “misdescription”, which in their T&Cs should mean the cost to return should be borne by them. When I emailed them to request that, they gave me a non-answer that the problem was with the resolution on my device (I’ve looked at the photo in the screenshot in 4 different devices, it’s not my settings). AVOID! Many better brands at more reasonable price offer no hassle returns for all online purchases, this one won’t even if they’re in the wrong

I love Nest , the showroom is presented lovely, the staff are very helpful and the products are fab . If you haven’t been you must go .

I can’t fault the Customer Care team! Tine and Sarah were so friendly and understanding of my situation. Nest stocks a wonderful range of items, and I wouldn’t hesitate to order from them again.