Halifax

This incident happened a few months ago, but I still feel it’s necessary to speak up and let people know how awful some of the staff here can be—especially a certain blonde-haired lady. My mother was overcharged by more than £1,000 by eDreams, and we couldn’t get the money back. When we went to the room for help, this staff member told us to call the customer service number and then asked us to leave. I asked if we could come back to her if the phone call didn’t resolve the issue, and I could already sense her impatience—whether it was because we’re Chinese, or because we had a baby stroller, I don’t know. She pretended to be polite and said we could speak to other staff if the call didn’t help. But when we lined up again to seek further help, we saw her pull a colleague aside and whisper something. Then that colleague (who was supposed to be assisting people in the line) came over and told us, “The blonde lady said your issue has already been dealt with. We’re very busy and can’t assist you any further.”What kind of service is this? Not only was she unhelpful, but she also got her coworkers involved in pushing us away. It was truly disgusting behavior.

Well thats the worst in house experience I've ever had @ the Doncaster branch, disorganised, rude and downright incompetent, people of all walks of life being treat like cattle by lazy bank tellers with very limited knowledge of their own systems, if you don't like your job go get a different 😔

After a short wait, I was greeted with Lee to deposit some cash. Had a nice chat about travel and he made the process enjoyable, also recommended a card for travel etc. Excellent customer service, hope to deal with him again. Top bloke! Thanks again Lee :)

Unhappy with the service in this branch. I wanted to enquire about a joint account with my partner, however I was greeted with "what are you wanting" which was very unprofessional, I was then told to sat down and someone would be with me to give me advice as they aren't able to schedule appointments as they don't have any people able to do it in branch. There was lots of customers sat waiting it was chaos. I was then waiting over 15 minutes to be then taken into a room. I was then told my partner would need to switch his current account to halifax to be able to add him to my new current account as we both need to be a halfax customers. I was very disappointed with the outcome as I felt like I left the branch with no confidence or help to my query. I then travelled to the Pontefract branch and they were a lot more welcoming and professional and managed to book me an appointment next week to be able help me with my enquiry and that only took 10 minutes. I will not be going back to the back for any advice or help would not recommend at all.

Rude unprofessional staff can't even change a note for you into coins🙄🙄🙄