Virgin Money

Went to bank today with a ton on ��2 coins lovely woman being the counter. Never moaned once. Took same into halifax a couple of year since anybody would have thought I would have walked in there with a weapon of mass destruction. That's why I fetched them here instead. What a lovely greeting I got here. Never been in a bank before that has had so lovely staff wow. What a credit to virgin 👏 thank you for being so approachable thank you 😊 🙏

Visited bank on Tuesday 20th May to register deputyship. I was greeted by Toni as soon as I entered. From the outset Toni was friendly and helpful. This was not a quick process due to the security checks that were required but Toni explained that straight away so I was aware that I would have to wait. When Toni returned, having completed the checks and processed my request she explained in detail what the next steps would be and ensured that I understood the implications of the process. I felt very much at ease with Toni which enabled me to ask questions and discuss any concerns I had. Thank you Toni.

Called in Doncaster branch for first time found staff very helpful.

What a deplorable bank this is. When are they going to read the levels of dissatisfaction and take note of their customers feedback. By a mistake beyond my control, two mortgage payments have not been made on time. The mortgage companies have accepted the payments late without penalties, but the Yorkshire Bank has debited two charges for failed DD payments. The good news is that I am leaving the bank and moving my business to Handelsbanken, goodbye Richard. THIS BANK IS AN EMBARRASSMENT TO THE COUNTY OF YORKSHIRE USING ITS NAME.

Been with this bank for more than 35yrs. The only improvement they need is the front desk at counter. The more cashiers the quicker the service but as I understand they're trying to reduce this so as customers can sort their banking needs online. I'm not confident with this so prefer to go into the bank. I bet there are others in same boat. Service is a bit slow so when there is a big queue theres only 3 counter staff the other 2 counters are closed? Whats point in having them spaces for counter staff when they are empty. I think I like to see quicker service then I'll give 5 star rating.