The Mount Group Practice

This surgery and bessacarr are brilliant, all the admin staff, nurses & doctors are brilliant. In the 3 years I've lived in Doncaster they've always been helpful. Yes there are long waits sometimes to get through, but that's the way the world is now. I've recently had surgery and the nurses who've looked after me having been amazing, very reassuring & kind. Keep up the great work :-)

The practice seems to have cut it's reception staff and i have ended phone calls after being on hold for 30 minutes. I realise that the issues with NHS cost cutting may well effect this. The nurse practitioners are very good and are often easier to talk to than some of the doctors. It seems difficult at times to get an appointment with a doctor and rarely get to see the same one. Overall I rate the practice at 3.5 stars as I believe that it strives to do it's best in difficul times .

They ask you to phone for an appointment at 0800 am. And when you do somehow you find your number six in the queue. Yet no one answers the phone until around 10 past 8. Then unbelievably no appointments for 16 weeks yet how many doctors work their

Worse service including long waiting time . Last 1 month i am calling at 8 am for GP appointment but everyday same sentence the told me _ sorry we can't. NHS is curse for UK now .

Absolutely disgusting service, the phone is constantly engaged and there is no 'queue' system in place! I rang the surgery over 30 times yesterday and finally got through at 3.30pm (I started ringing at 8am!). When you finally do get through, the reception staff either don't seem to have a clue what they are doing or are really quite abrupt and you've got no chance of getting an appointment because all the slots are taken! I have now resigned myself to going in person but this isn't always possible and certainly isn't ideal for most people. Absolutely shockingly bad and if I could I would give zero stars!