ASDA Pharmacy

Went today to get 2 prescriptions that doctor had sent through. Staff were rude and told me had to wait until tomorrow night to collect as doctor put as repeats I explained my dads was new meds as he has sundowning to make him sleep. No help what so ever. I went to boots Wheatley hall Road and prescription for dad was done in minutes. Pleasant staff and great service at boots.

So I went to this pharmacy this morning and got there for 8:55. I was looking for some advice about pain relief from the pharmacist (Hilda) on this particular day. She turned up late and asked me to take a seat. Another woman also turned up and stood at the counter waiting to speak to her too. After 10 minutes she came out, totally ignored me and started serving the next woman in the queue. I stood up and she walked away again. I left absolutely appalling customer service with no interest for their clients!

Poor service,,, most of the staff aren’t helpful, can be rude sometimes… takes so long to prepare the medications. If I have prescription that goes directly from the GP they say it will be ready after two days!!!! Ignoringhow urgent it is. Nearly all the time, medications aren’t available yet inspite being prescribed day before.. to order the repeat medicines it take’s minimum 3days. Today they put adverts in my bags saying it takes 7 days!!! My cousin takes medicines for uncontrolled BP but can be same 2-3 days to be available. The staff don’t show any sympathy to me or my wife who is chronic patient with chronic pain..this is unprofessional behaviour which isn’t acceptable at all with the duty of care standards set by the general pharmaceutical council and the general medical council…. One time I had to return the prescription 3 times to the doctor because of dose modification…. After waiting 2 days then they realised that the medicine isn’t available and another 2-3 days ( total 5-6 days) I wouldn’t recommend that pharmacy… my wife always not satisfied with that service at all… Go where else you will definitely find a better service..

I despair at this place. Turned up for a flu jab.. booked online, multiple reminders sent.. you have my contact details but can't contact me to say there's no flu vaccine in stock? What a waste of time.

Every time they have been rude and unprofessional. I’ve had to hang around for two hours previously waiting for them to make up a prescription they said the didn’t receive. They in fact did receive it as I checked my NHS app and rang my doctors again to confirm. I need the medication to function and they make you wait as if it’s fun for them. Won’t be returning.