Hays Travel Doncaster

Very helpful answered all our questions,even when asked twice ,celest was very patient, when we asked about the resort,an George had a lot of information about Greece an also helped us ,,we recommend Hays travel ,we was told about them by our son who also used them , thanks to all staff in shop

Hannah on hays travel doncaster has been exceptional in helping us book our holidays and has always found us a good price. Will definitely be calling on her for our next holiday. A big thank you to Hannah

We've never used Hays before but we certainly will from now on.They take care of everything.boarding passes printed off and all the information you require supplied.Great staff also

Incredibly poor. Went into Doncaster to talk to a 'professional' to plan travel arrangements. The 'expert' barely looked up from her data entry to respond to our questions with "you should look online". Decided at that point to leave and book through Bar Head travel who were excellent.

Customer service diabolical, No one seemed to know what they were talking about. I gave passport details numerous times , only to be told they have to ask for it each time due to GDPR. When I called into the branch a agent found all my details including passport details scribbled down on a piece of paper stuffed in a desk draw. Why was the GDPR policy not adhered to by there own staff. I was told something different by each agent in the Doncaster branch , when I questioned this , I was told by another agent the staff are new and only just been trained up. If this is the case surely all your staff including NEW staff should be all quoting and adhering to the same policies, not stating ‘I don’t know’ . When on holiday in Bulgaria my transfer did not turn up at the hotel and the emergency number which was on my transfer letter given to me by Hays travel did not even exist, and the hotel manager kindly organised a private transfer. when I called into the branch after the holiday to state my concerns the branch manager said’ yeah we have had other people complian about this in the past , .why was this not acted upon the first time 🤔. I will never travel with hays again . From start to finish appalling customer service.