Tesco Express

Excellent, customer service was outstanding when I was there! So one assumes that it is the same for everyone! I found all that I needed very quickly, the one item that I could not find I asked one of the workers there, he was going home as he had Finished, but he took me straight to where the item was!

Selling products but completely unaware on company policy. Company policy was 3 bottles per flavour (5 total for maximum 15 bottles). Told by one staff member there was no limit but don’t be silly with it so I proceeded to grab 6 of one flavour and and 3 of two other flavours. A manager wearing nothing company related but a headset (the only reason why I thought she might of worked in this store) came over and said you’re only allowed 3 of those in an aggressive manner. After saying “no worries, lady behind the checkout said I can have as many as I want but I’ll put 3 of those back”, she said “no you’re only allowed 3 bottles total”. Upon informing her of the policy stated by Tesco Head Office, she scoffed and walked away and eventually removed the 3 extra ones. I proceeded to go grab my entitled 3 bottles of a different flavour (12 total out of a head office published limit of 15) and she proceeds to follow me. When I head outside she is seen to be smoking right outside the front door (as mentioned by a previous reviewer) and staring at me. My partner went in to go and grab her own drinks after I told her they have them in stock, and she was completely discriminated against. Followed around the store, saying we are both the same customer despite having a completely different appearance and different gender and even a different credit card. Completely unprofessional and when my partner asked for the persons name, she wouldn’t provide it but just said to all the staff behind the checkouts not to serve her. It makes no sense because there wasn’t even any signage out saying that the product was limited. If you want to enforce a limit, train your staff well enough to tell customers there’s a limit and put it out where the products are. Head office (and social media communications) confirmed limits per customer were higher than the headset imposter’s own impressions. Normally Tesco are pretty decent, but this one is absolutely horrendous. Run by fairly decent staff except from the hitler impressionist in charge. I’m sure you’ll be able to tell who it is from a far if you decide to step foot in there.

Queueing to pay with cash with 1 staff behind counter. Self checkout sits idle as card only. Stupidity at its finest

A great range for a small supermarket. Convenient to walk to if I've run out of something. Fruit and veg range is a bit too limited for me sometimes but usually has what I need.

Security. ...first-time here, my partner was subjectively discriminated against for walking the isles wearing a baseball cap. Most positive the alarm upon exiting was raised purposely (we'd seen him holding out on us) unlikely, will we do a one stop visit for milk again. Ironic to say the least because my partner did Security for a living at a short time.