Springfield Veterinary Group - Hackenthorpe

Been going to this vets for years. It was fabulous as Crookes but has gone down hill since taken over by Springfields. Having said that our pet has never had a bad experience in almost 14years until today. Since its been Springfields he's always seen the same two who have always shown nothing but care and compassion. For whatever reason they have both left the practice with in months of each other. Emily is now his vet! In almost 14 years we have never felt so 'cost shamed' her way to practice is to discuss everything in the waiting area and refuses to allow you or your animal in a consultation room until its clear on the money thats going to come from it! When she whipped him off she refused to let us in the room with him and then it turns out she didnt even do anything with him! Well apparently but what did she do? Who knows. She had no consideration for our pets well fare whatsoever, it wasnt considered once. There is so much more to say on this matter. The ladies on the phones are and always have been lovely and caring. Today it felt like two different buisnesses going on in there.

My family and I have used this veterinary practice for many years and cannot express how wonderful the veterinary team are to our pets. Jame’s compassion, kindness, gentleness when examining my son’s rat who was put on palliative care. He wasn’t only there for our pet but also for us. Rebekah the nurse also came to check in on us who is the caret of our pet greyhound as we looked upset. All the receptionists, vets, nurses, everyone involved in the running of the practice deserve 5 stars all day everyday. I wouldn’t go anywhere else with my pets as they treat us all like family 🫶Thank you

Our first dog Frankie, and a rescue dog is causing us some concern as she is experiencing a phantom pregnancy. We have visited James at Hackenthorpe 3 times for help with this issue and cannot fault his professionalism, care and attention he gives to both us, as first time dog owners and Frankie. He is reassuring us that we are doing all the rights things, he is offering advice and knowledge and is explaining what he is investigating first before he goes into further investigations should they be required. We were advised by friends to use Hackenthorpe Vets and would not hesitate to recommend them to other pet owners. Rebecca has also gone above and beyond to give us first hand advise on getting Frankie through this difficult time. Big thank you’s to all the staff who are all very pleasant and helpful. Regards Kerry & Mark & Frankie

Rebecca the veterinary nurse cut my rabbits nails and my 2 guinea pigs. Very ably assisted by another veterinary nurse as the guinea pigs were harder to hold. I think she must be a guinea pig whisperer as they were both so good with her! Will definitely come back!

This is a terrible vets with absolutely poor attitude towards their customers. Having been a regular customer for a while now things have gone really downhill in both the hackenthorpe and wickersley clinics. The staff are rude, obnoxious and dont care whatsoever about client care. Trust me find another vets do not use this one! I will be taking further action aswell as posting on social media!