Shoezone

Would like to say the latest range of footwear is well worth looking at. A few new ranges featuring lightweight and hand finished shoes. Having said that, I was not at all impressed by the poor service received when returning a pair. The pair in question had been bought the month previously. They were identical to 2 existing pairs my wife had bought and was highly satisfied with. I asked if I could swap a pair of shoes to a lady behind the counter. She said no problem and I quipped they weren't my style? As I pulled the first one out, the lady was very quick to say she couldn't swap them as they had been worn. I then said that no, it was because the other one was of faulty manufacture. I duly showed her that an inch of stitching had come apart at the bridge. Very quickly, she made out she wouldn't swap them because my wife's feet were too big or had swollen? I said it's obvious it's a fault in manufacture as my wife found them and the previous pairs were very comfortable. I then asked for a credit note as she advised that my wife didn't buy that moccasin style because of the size of her feet? I did look at her with some disdain. To which she said she will go one better than a credit note and give me a refund. Adding because they were faulty? But said again about my wife's feet. I think it was rude, to say the least. I shall, however, continue to purchase from them as that is the first time I've ever taken some shoes back. Hopefully, something good will come of my comments.

If you want to spend at least £20-40 on a pair of shoes which start falling to bits after about a month?!!!

Bought 2 pairs of slippers for £10, excellent value, had some last year which were good. Assistant who served me today couldn't get rid of me fast enough. Store not busy but she seemed frustrated that I didn't pack my bag , produce my payment card and take my receipt! I'm not that old and senile but heave help anyone who struggles to rush,

Had a really pleasant experience with Jane who works here when my mum forgot some shoes in store, she ensured I got them back, really kind, polite and brilliant customer service 😊⭐️

Not at all good to purchase anything. I had a bad experience for the return. After 10 days I try to return a pair of shoes, but it's not accepted. They saying the reason not satisfying. In the bill it's mentioned we can return a period up to 1 year. So why they behaving like this,,,,, Don't go there