Henry Krank & Co

Great customer service. Received some excellent advice about reloading equipment from Derek which led to me ordering the kit he suggested. Unfortunately one small but vital piece couldn't be found in the box but as soon as I contacted Derek he confirmed that it was on its way. Despite Christmas period it arrived 4 days later.

If I could give 20 stars I would!!! What a service. I made an order on 8th December and parcelforce lost it. I had tried everything I could before calling Henry Krank. A 5 minute phone call with Gareth, another parcel was on its way. He kept me in the loop every step of the way and I didn’t feel like I was just another number, I was made to feel like he genuinely cared which is rare and hugely appreciated from any business but especially at this time of year! I called at 1230 on Thursday afternoon and by 0800 Friday morning, my parcel was delivered. This type of service means so much. Gareth, thank you!

A must for any reloader, with the variety of consumables they have. Bare in mind, if you are collecting your order, please contact the friendly and knowledgeable Sales Staff, 48hours prior to collecting your orrder. Excellent service and broad range of stock online.

Ordered some supplies again. Been a long time since i have used Henry. But again. Always a great service and very helpful.

Buyer Beware: Avoid their Auction! Our experience with their auction was truly terrible. After winning an item, we received no notification, no invoice, and no confirmation at all. Weeks later, the staff contacted us, falsely claiming we had been “unresponsive”. The tone of the email was full of reproof as if we were avoiding them. Totally exasperating as this was the first communication we received! When we actually called to pay the bill, they made matters worse by being extremely rude and condescending. We asked to speak with a manager, hoping to clear things up, but she was even worse—rude, dismissive, and instead of resolving the issue, she told us they were cancelling the sale and reporting us to the-saleroom. This was shocking, especially since we were literally on the phone trying to pay. We’ve been buying at auctions for over 15 years and never once failed to pay or been treated so poorly. Every other auction house has promptly sent an invoice by email or has called us to arrange payment. I checked and our details were correct, so no excuses. It’s incredibly frustrating when the auctioneer is clearly at fault! Maybe they need to reconsider auctioning!