Featherstone Pharmacy, Featherstone, Pontefract

A brilliant local chemist, very friendly and knowledgably staff, great range of services and very convenient being attached to the GP surgery as well. I'd highly recommend.

The last 3 times I attended, they have appeared almost overwhelmed by demand. Maybe staffing levels, lack of space and organisation. Prescription baskets all over the place, even a 15 minute wait while they tried to find a prescription with the queue increasing. Often in my experience people at front of the queue can be 'ignored' for too long increasing frustration. I have sympathy and suspect they are under quite a bit of pressure and stress but remain cordial.

Staff here want to learn how to answer the phone correctly and stop being so rude. You wouldn’t think they worked in a healthcare setting!!!

I recently visited Cohen’s, and I couldn't be more impressed with the level of service and care I received. From the moment I walked in, I was greeted with warm smiles and genuine friendliness. The staff are incredibly knowledgeable and went out of their way to answer all of my questions, ensuring I felt comfortable with my prescriptions. What sets this pharmacy apart is the personalised attention they give to every customer. They take the time to understand your needs and make thoughtful recommendations that go beyond just filling a prescription. The staff are all true professionals who clearly care about their customers' well-being. The store itself is spotless and well organised, making it easy to find anything you need. Overall, Cohens is a gem in our community. It's rare to find such a combination of excellent customer service, expert knowledge, and a welcoming atmosphere. I highly recommend this pharmacy to anyone looking for top-notch care and service. Five stars all the way!

I’m quite appalled to be honest with the way this pharmacy is run, three of my family members this week have been told none of there medication Isn’t in stock and to come back, and on each return visit it’s still not been present. We’ve had to ring the 111 out of hours services this evening as one of my relatives who is elderly has been without her daily medication for nearly three days, no phone call no nothing to explain what as been going on, as we organised to sort out the medication from another pharmacy someone did come and deliver it to her around 6:30pm. I just find the general running of the pharmacy isn’t on par, it’s a real shame. As it does appear that it would be convenient been right at the side of the surgery, wrong. There just not reliable and nothings ever in stock.