Yeardley Brian (Continental) Ltd

Used this very unprofessional company once - never again. Incapable of quoting correctly in the first place and then does not honour their quotes despite their failings. They spend years sending reps into your office to beg for your business, but they always quote too high compared with the other professional international couriers. They finally give you a good quote after you provide them with all the relevant information you have (the same data protected information given to other couriers who are able to quote accordingly), and so you arrange for the goods to be collected, informing them the day before they collect the goods of the full delivery address and the fact that the consignee at the delivery address has recommended a smaller vehicle might be best. This courier confirms receipt of all the necessary information the day before collecting your goods - does not quibble over any information supplied at any point or advise they cannot quote accurately based on the information provided or advise that they need to re-quote accordingly - turns up the next day to collect the goods and takes them overseas, then informs you that they won’t deliver the goods at the quoted price and demands another £300+ to deliver, which you have no choice but to pay as your goods are overseas. Should have known better than to use a company who thinks putting “to all the haters” memes and using the C word on their Facebook page is acceptable - I mean, how unprofessional. Speaking to the so-called boss is pointless. Someone else has reviewed this company and referred to the bosses as being bullies and this is completely accurate. No customer service to speak of. Terrible management. No impartial complaints procedure - for this reason, I was advised by a legal professional to report this company to the Traffic Commissioners office, Department of Transport, and the Ombudsman Association, and due to not honouring their quote, to report this company to the ASA. I cannot advise you more strongly to avoid using this incompetent company who does not honour their quotes.

Fantastic medium sized Haulage company Staff and management all hands on and very accommodating. Allowed full use of their facilities including shower and rest room. If only all transport companies were like this Big thumbs up 👍

Thank you for your hospitality

We've been asking them to pay overdue invoice for a month now with no result. Most advanced fleet in Europe, but don't have 2 grand to pay? Pity.

We are a Rotherham based company and we had purchased a full articulated load of material, which was due to be delivered by Spanish transport / courier company unfortunately the Spanish company let us down at the last minute...... This happened on the 17th December and the stock was required to be with us before Christmas, needless to say we had been left with a huge problem, we made a number of phone calls one of which was to Brian Yeardley and thank goodness it was..... from the moment our call was answered by Michael Burns we knew we were dealing with a class company. Michael was so helpful, polite and very efficient, it was a pleasure to deal with him..... Once we had sorted out the price, Michael even managed the unthinkable and was able to confirm he could get the full container to us before Christmas what a result...... Things then moved on to the actual collecting of the stock which can be a minefield in its self but once again we were amazed by the level of commitment by Nathan the driver, apologies i don't have Nathans surname but he was fantastic, kept us totally updated with the progress of the consignment from start to finish and nothing was too much trouble absolutely first class and i would not hesitate to recommend Brian Yeardley for any of my transport needs...... A big thank you and well done Michael and Nathan, very much appreciated Regards Craig Adams Tekfloor