Royal Mail

I'd struggle to find a way to make this place worse. No one goes here out of choice. You go here because they have your post and you need to come and collect it. That means they don't have to make it attractive or accessible. First of all. It's inaccessible on foot. It's on a dirty industrial but if land off an A Road. There's no path to walk along. Surely there's parking right? No there isn't. There's double yellow lines everywhere and these are always covered with cars - presumably the cars of the staff that work there. Secondly. Its open for two hours a day. So if you are lucky enough to get there you have to do so in a tiny window of the day.

We'd be lost without Kevin (our local collections man). As a business using Royal Mail for all our online orders it's really important all our items are collected promptly and with care. Kevin is a shining beacon of what great service is all about..... perfect member of Royal Mail's staff. Huge thank you to Kevin and all the great staff at Royal Mail Garforth sorting office.

What great service Garforth Mail Office provide. Phil has been our local postman for years and is friendly and has always provided great customer service. Nothing has ever been too much to ask. I don’t know the gentleman’s name who collects parcels from us on a daily basis (Pease of Garforth) but again what great customer service. Comes everyday, always friendly and approachable. We’d be lost with you guys! Huge thank you, keep up the great work and well done! Customer service 10/10 Communication 10/10 Reliability 10/10

Not impressed with them lately. I have been waiting for some important papers, posted by Recorded Delivery 10 days ago. Not delivered despite some mail delivered yesterday. 2 phone calls unanswered today, so I personally went to the Garforth Sorting Office. The initial reaction was that if I didn't have a non delivery card posted then they wouldn't have the package. Then he asked for a reference to track it - but I didn't send it! Eventually he asked for my address and came back with the package and 5 other envelopes for my address with correspondence dated 8 days ago! I can appreciate that Covid will impact and there have been Bank Holidays, but it seems to me that they are not delivering every day and clearly keeping post back.

SHOCKING A redirection is in place for my late mother. No mail redirected so having contacted customer services twice; I was told that this office had the labels and were been used! So, the flat now empty I sent two envelopes to the old address as tests. Neither were re-directed. Access was granted to the empty flat. One a card envelope was not present, the other a letter [the test] was at the flat. Therefore, the manager who offered the info to the redirection team doesn't have a clue. Strange how the card never arrived. Make of that what you will. NO TRUST IN THE MANAGEMENT NOR THE POSTMAN CHECKING AND USING RE-DIRECTION LABELS. A complaint is a waste of time with royal mail. Never fully investigate and managers who simply pay lip service to requests. DISGRACEFUL WHEN SOMEONE HAS PASSED AWAY. If I could have givem negative stars I would.