Garforth Medical Centre

We have had difficulties with this practice receptionist being very unhelpful, however, I spoke to Zoe this morning in the prescriptions team and she was very nice and extremely helpful. We got the issue resolved to our satisfaction

Wes Streeting announced on 1st Oct 2025 that all GP’s Surgeries would allow the online booking of appointments. I’ve tried today and there’s nothing ie no appointments at Garforth Medical Practice other than phlebotomy. What’s the point in a big government announcement when the Practices are clearly not complying.

You quickly come to understand just how broken the nhs system is attempting to use this medical practice. Try to get an appointment - you will be told a weeks wait if you are lucky. They will tell you to call each morning at 8am - most times you will be told the queue is full via automated response and cut off. Today I called at 8am and after being rejected three times by said automated message, was lucky enough to get onto the actual queue (position 30) waited and waited and finally got through. No appointments for today, next one in a weeks time, or call back tomorrow at 8am for an on the day appointment, and so the charade continues... On another note, if you are waiting for test results do not expect them to call you with them, even if there is something wrong. The results will have been sent to an app (that you are not told you need to check yourself). They consider this to be 'patient informed' of the results - and if you are lucky enough to speak to Sam on reception he will tell you that 'patients have to take responsibility for their own health'... The practice is clearly struggling and needs looking at anew. How many people who see a dr sit waiting patiently for a call that never comes with regards to results and next steps?

The way the reception staff speak to patients is unacceptable. I recently witnessed a phone call between reception staff and a patient where she was greeted with ‘have you not listened to the message? We are already full today’ after calling to see if I was able to get a call back from the doctor. The lady also made a few other comments and her attitude was awfull. She is elderly and has been at this doctors all her life and I must say it’s really gone down hill. I really do hope there phone calls are recorded and someone monitors them as no where else would accept this behaviour. Very disappointing.

They are very busy, you can’t book an appointment in advanced and the receptionist is triaging the calls. “if it’s not urgent, we can’t book an appointment for you”. Every single day it’s the same story. I will not recommend this medical centre.