Lo's Pharmacy

Usually really quick and helpful - HOWEVER recently I rang to ensure my prescription had been received electronically as I was about to run out my medication and didn’t want to go into the shop unnecessarily due to the COVID situation. They said they hadn’t received it yet so ring back later...which is of course fine. Rang the next day which I was bluntly told “yes we’ve got one”. When I went to collect my medication that day I waited around 20 minutes while the member off staff fumbled around unable to find my item. When I returned home to open the package so I could take my medication on time I noticed a note on my bag label that was highlighted in green which read “pls. Do not ring to check if script is ready!!”. I myself work in a large pharmacy in sheffield city where I take many phone calls a day in regards to people’s medication which I am more than happy to answer as I know it is a quick process to check if a prescription has been received. Especially due to the recent pandemic we are actively encouraging people not to come in the store unnecessarily and therefore asking them to ring or leave their number for us to contact them when their medication is ready. Extremely unprofessional and rude. I will now be going out my way to use another pharmacy.

The staff are lovely , very helpful , we came back to this chemist when Lo’s took it over . Very pleased we have

I use my local Lo frequently and find the staff to be very helpful and efficient.

Until a month or so ago my experience was the same as those above BUT since the new pharmacist arrived he has completely turned the place around for good. Hardly any waiting time now, prescriptions are ready when needed and if an item is out of stock, the pharmacist explains in a friendly and kind way and then rings or texts you to let you know when it has come in. Completely different place now all thanks to the pharmacist.

Would give no stars if this was possible, this is the worst pharmacy I have ever used, I left due to their utter incompetence but my partner stayed. I have now had to deal with them once again on his behalf and they are still totally useless. They do not tell you when they can only partly fill the prescription then tell you to return to get rest on a certain date a week later which I did, they did not have the rest of the medication which was desperately needed, they said they would get it next day and call me, it is now a week later with no phone call.