Aire Valley Surgery

Following the debacle of bring on the phone for 13 mins, reaching position 1 in the queue, before bring cut off. Today there's yet another administration error by this practice. I had an appointment booked for a flu jab on 17 November at 14.35 - confirmed by text message. Earlier tgat day I received a text to say I had missed my appointment at 11.20am. I turned up for my 14.35 appointment to be told it was on the system but they had finished doing flu jabs for the day. It was also on the system that I had an appointment at 11.20am. It gets worse

Contacted the. 3 times in last couple of weeks. twice to request home visit for my partner both occasions home visit was refused partner is 82 as can't.o.p.d and alshimers. 3 weeks ago she fell dislocated her shoulder broke her arm and suffered a number of wounds then developed cellulitis yet doesn't quality for home visit.again yesterday Contacted them as she needed more pain relief and also advice on what cream to put on her legs received call asking if she could get to doctors i explained not and was told she would speak with doctors and ring straight back nobody bothered ringing so this morning I've rung to be told doctor is sending prescription to chemist.what a service 82 and they don't give a dam about looking after there vulnerable patient

We are so lucky to have an online appointment service, not all doctors have spent the money to provide this service. Last year I had a scare and I was contacted immediately through it. Yes you have to wait for a regular appointment but not if it is a actual emergency.

The online receptionist for this practice works really well and I’ve always been contacted back on the same day, within 10 mins when urgent. You can also specify that you don’t think an issue is urgent and that you’d be happy with a phone consultation. On the one occasion where I was given an appointment weeks in advance I filled the form in again explaining the issue was more urgent, and I got another appointment within 24hrs. There are a lot of doctors at this practice, so getting a follow up with the same doctor can be tricky and take longer. I think the difficulty lies with patients who are less tech savvy or want to speak to someone, as the receptionists simply fill in the same online form, and some find this intrusive to explain their condition over the phone to admin staff, however it’s the best way to quickly triage the cases and understand urgency.

I have had 2 heart attacks and the follow up treatment has been non existent. No blood pressure checks, no bloods, no cholesterol checks in ages. Can’t get an appointment for love nor money, I was told to go to hospital by the practice to get my bloods checked. I am taking lots of medication and haven’t had a review in ages as I can’t get an appointment. Whenever I try to book an appointment there are none available or I have to wait over a month. In September I was involved in a road traffic accident and ever since have been getting severe headaches and Tinnitus. This is impacting on my quality of life as I am struggling to sleep on a night and also causing potential danger at work as I am unable to concentrate, and guess what? I have to wait over a month for an appointment. I thought that once you got into your 60’s the NHS looked after you. Apparently not this practice. Well I am getting my MP involved and the ombudsman. Stay away from this practice, it will have a one star rating before long. Further to this post I have been waiting 6 weeks for an urgent appointment I have had it cancelled and a date given that is as much use as an ash tray on a motorbike. I have to give 6 weeks notice at work so will need to wait another 6 weeks (12 weeks) in total for an urgent appointment. I am not sleeping, in constant pain. This practice is worse than useless, please avoid, find another practice. Just look at reviews and ratings!