The Gate Cafe Bar and Deli

I ordered a toasty and it took 45 minutes to arrive, not to mention the fact that the cutlery was dirty. You could see inside the kitchen that dirty plates were piling up and the staff was not washing them with dish soap. I do not even want to imagine the cross contamination at that cafe! Would not recommended.

I generally try and avoid this place as the service is terrible. We call it 'The Wait' as it takes ages for the food to arrive, 40 minutes on a recent visit which, when it's just two sandwiches, is ridiculous. The Scores on the Doors hygiene rating is two stars, and you can see why. Dirty plates left on tables for ages after the customers had left, the next customers having to clear the table themselves just so they could sit down. There are far better places to eat in the Westgate Arcade. Avoid.

Stylish interior and a brilliant menu. Staff who served us seemed nice as well. Average prices I would say. It was really pleasing to see so many vegetarian and vegan food options on the menu as well. The cakes we had were superb and they sell some very different drinks as well. Would have given them a 5 star rating but it was very smoky and smog filled inside due to all of the cooking and grilling going on. Better ventilation and extraction is needed to improve the air quality because sometimes it got to the back of your throat and it stifled the atmosphere. If they sort this out then it will be 5/5 all day long.

Terrible attention to detail. It took three tries for them to find me a clean glass. The food arrived cold and partly cooked with missing ingredients. Staff seemed completely disinterested in service, quality, making an effort or sincerely apologizing. This was our second visit. Don't think we'll be making a third.

Absolutely rubbish and false pricing...menus say one thing yet you are charged more at the till...very lame excuse given but nonetheless you feel cheated. Poor quality food and equally poor service. Please avoid as better cafes elsewhere.