Spring Hall Group Practice

Sent a patches request at 12. Did not hear back until 5:30 the next day. Said there were no remaining appointments, which would have been okay if they didn’t send it half an hour before closing, like it wasn’t obvious. They showed no intent for any kind of follow up and simply said if it’s an emergency to ring these numbers and then closed the request. A truly mind blowing level of incompetence

This is one of the worst GP surgeries in Halifax absoloutly nightmare. My dad has been very poorly attending to the appoitments complaining about how he feels and the doctors were laughing in his face and writing in his notes that he is absoloutly fit. We as a family are fuming and I we will complain to the care quality comissions to make sure they know about these horrible doctors. A day after them telling one our family members that my father is okay we took him to hospital and found out he had a third stroke! Dr Cleasby as Steven Cleasby we will be complaining about you and your profession as a doctor and a manager of these doctors and surgeries!! Absoloutly horrible and we are disgusted!!!!

This situation is unacceptable. I contacted the GP through Patchs and was given an email address to submit my request. If there is a system in place, it should be used properly. I emailed yesterday requesting a Right to Choose ADHD referral, and I have still not received any response. This level of communication is extremely disappointing. If this continues unresolved, I will seriously consider moving away from this GP practice. Having to wait until the next available contact just to be acknowledged is incredibly frustrating.

Absolutely appalled at the poor level of care and communication from this practice. I requested a blood test through PATCHS due to worrying symptoms (severe hair loss, fatigue, headaches), and was advised to attend an appointment at The Boulevard Clinic in Halifax on a Saturday. I travelled all the way from Leeds, taking time out of my weekend, only to be told I was never booked in for bloods and the practitioner couldn’t help me. Despite confirming this over the phone and even receiving a text with the clinic address, the entire thing was completely mismanaged. This was a total waste of my time, energy, and fuel, at a time when I’m already struggling with my health. This kind of negligence is why people lose faith in the NHS. Do better. I will be submitting a formal complaint.

Received a call back from the surgery and spoke to Faris who went above and beyond get me the help I needed. He was well mannered and courteous and assisted me with my issue.