Caravan Guard

Great insurance company when my policy was up for renewal I rang them and it got reduced by a good amount. And this the breakdown cover is great we got stuck in Scotland rand them and within a couple of hours we had someone out who tryed to fix the problem. But he couldn't at the time. So he told us he will get a lowloader and bring it back to us. And withing 24 hrs it was at the place we requested.

Impressed with Caravan Guard’s included break down cover. Broke down 4.5hrs away from home in the middle of no where. Rang AXA who initially couldnt help as their computers were down and couldn’t verify my policy without them. They offered in good faith though to take my word for it, potentially taking a loss themselves to transport me to a local garage. I explained I didn’t want this on a Sunday when I needed to be home for work Monday and that I was covered for nationwide recovery. Rang Caravan Guard who were also very helpful and rang AXA to verify for me. AXA quickly rang me back and arranged for my 24ft motorhome to be transported home. Not only did the transporter who arrive have a great attitude and friendly personality but he went to great lengths to make sure my motorhome was recovered home in one trip rather than risk damage or loss by Daisy chaining it home

Be careful using caravan guard they use intact insurance who are dreadful . Terrible communication, as if our van getting caught in floods wasn't traumatic enough they now don't answer . Worst thing is my phone tells me my message is read. Very disappointed. Edited the claim to want to help on here but there complaints team was meant to phone me and guess what they didn't even bother . Honestly everyone avoid caravan guard at all costs

We tried and are still trying to have our claim to be sorted out and had nothing but messing us about blaming there parent company and they blaming caravan guard. Would never insurer with either again this was Carl Eveleigh and David Case van insurance provider you blame spread back and forth from you and rsa .as in your response to this review. Pointless talking to your complaints team you get rsa

We haven't needed to make a claim so I can't speak to that. But they are very professional on the phone and I always call initially to discuss the renewal. They respond quickly by email to make adjustments to the policy at renewal stage. Making payment online is seamless.