Covéa Insurance

A great claims experience. I telephoned the claims department and Tyler asked me a few simple questions and that was that. No fuss just good service. My claim was settled the same day that I sent in an invoice for replacement. I would certainly recommend this company for anyone looking to insure their belongings

I'd give no stars if I could. Someone drove into my car whilst it was parked outside my house, my car then shunted forward into my partners car, we were both asleep in bed at the time. Thankfully no one was hurt. All 3 cars written off. My partner and I started negotiations through our insurance. I received a call from Covea who wanted to deal directly with me, they told me it would work out cheaper for them regarding rental car etc.... What a mistake that was. They made me a derisory offer for my written off car, I rejected it, then they made a slightly improved offer which I reluctantly accepted. They insisted the rental car had to be returned within 7 days of the first offer, meaning it had to be returned the day after the second offer. They left me with no car, my 17 year old daughter who works part time after college has had to get taxi's home from work at 11pm and I have been restricted with my own travel and had to cycle from work. Meanwhile, my partner received a decent offer and kept the rental car until she her offer had been settled and she has got a new car now. 2 weeks later and I'm still without a car. Next time I will continue with my own insurance and steer clear of covea. The settlement amount is not enough to buy a replacement car for me so now I've had to resort to taking out a credit card in order to afford one!! Thanks for nothing covea!!

I thought I’d review this company on the speed of judgment so far, it’s been (at the point of review) 3 weeks since my roof blew off from storm damage, 2 roofers recommended the rest of the roof to be taken off to be able to repair the damages to the felt underneath and also ensure each tile is nails back on to ensure it’s back to full strength. I got 2 quotes as requested and the insurance said, basically is there a way it can be patched and to get 2 more quotes to have it patched. Bearing in mind I’ve got a hole in the roof and if we have a downpour the water goes right though from the 4th floor to the ground floor. I replied to the email explaining this in depth and I got another email back saying they aim to reply within 2 days.(automated reply) 5days on and still no reply. I’m questioning why we even have insurance at this point because it seems it’s just a con..

I range Covea today to make a claim for my Dad's car crash. The man on the phone was really helpful. When I had connection issues he even called me back and explained the whole process. I then got a link to upload the photos. I have yet to get the car fixed as I am on holiday soon so will come back to write another review. So far I am impressed with the service.

Made a claim after a collision with a deer. Was meant to have my car collected and get a courtesy car in return. They never showed on the agreed date. Followed this up to be told there were some issues and I would have to wait 10 working days.. for some reason. No contact. So I called. Was told my car would be a write off even though it had been sat on my drive for over 3 weeks. The service has been absolutely appalling. I haven’t had a car for so long now. What I pay for insurance for is beyond me. Disgusting service. Avoid this company