Charles Watson (Ironmongers) Ltd

I bought this item from them on Amazon and they sent me the wrong product, leaving my project half-finished. The seller initially agreed to send a replacement but has been ignoring me completely for over a month. They’ve kept my money and still haven’t resolved the issue. Very disappointing experience — definitely not a reliable seller.

Came to warn people then read all the other reviews. Much of the same; package arrived with parts missing, made me jump through hoops with pictures then return process then a month later I still had to chase the refund. I echo the sentiment of the majority reviews here. Unprofessional and wasted my time.

Do not use this company. Ordered a few things, took nearly 3 weeks for them to organise a return, then had to chase them for a refund. Then they tried to tell me theres a 20% restocking fee even though it goes against consumer contracts regulations. Impossible to get a hold of someone on the phone, emails going unanswered, just a nightmare from start to finish, avoid like the plague

I ordered some drawer runners which were the wrong size.I assumed it was my fault so returned them paid for postage and requested replacements of the correct size. When the replacements arrived I discovered they were too short and not the size I ordered or what was written on the delivery note. I contacted them and heard nothing, so I rang them and spoke to someone who said my replacements of the correct size would be sent Asap and would arrive tuesday or Wednesday. They still havent arrived I have had no other communication since the phone call last friday and I left a message and sent an email today but have had no response. What am I supposed to do now.They have wasted a lot of my time both I and more importantly my client is fed up and most likely will not order from.me again. NOT IMPRESSED. if people cant fulfil orders then why don't they just say so, so I can go elsewhere and get the job done! Alick Ok so today Friday I got a notification from Royal mail.My parcel from Charles Watson will be delivered today. I apologise for my post above but with one caveat/suggestion.Please improve your communications it will help your reviews no end.😉 I will try not to fly off the handle in future. Let's hope they are the right size... Alick

Seems there is a common occurance with this company and not honouring their sales. Been expecting a delivery from them which is now 8 days late. After 4 days i spoke with someone on the phone who claimed the order was late as it wasnt in stock and was then fobbed off for a few more days. Poor show