Junior Network Support Analyst

Junior Network Support Analyst Location: Harrogate (Hybrid) Salary: £27K - £30k Employment type: Permanent I'm recruiting for a Junior Network Support Analyst with a leading organisation based in Harrogate. Perfect for someone with a technical mindset and a desire to grow in a fast-paced support environment. Key Responsibilities: 1st/2nd line technical support in a 24/7 team Monitor and resolve faults across network and telephony systems Log and manage incidents, escalating where necessary Maintain customer communication and SLA adherence Key Technologies: Networking: Cisco, Meraki, Fortinet, Huawei Telephony: VoIP, SIP, Broadworks, Teams VPN, BGP, MPLS, SD-WAN, WLAN, Cellular Monitoring tools & data centre environments Ideal Candidate: Experience in technical support (1st or 2nd line) Strong desire to learn and progress Good communication & fault-solving skills Certifications like CCNA, SSCA, or ITIL (nice to have) Apply now to hear more details!