Leeds Road Surgery

I feel like I have been insulted big time by one of the receptionist, some of them thought people don't know any clinical thing, some of us got more knowledgeable than they are. Being polite is working on both ways. How we miss the receptionists on Dr Hall and Dr Chevcox era.

Really disappointed. Called up this morning to see about an emergency appointment later that day (was told to call back at 12) called at 12, lady was abrupt and asked if I'd actually need to see a doctor then said she can only offer me 1 time unless I call back AGAIN later that same day... Do you only release 1 appointment per hour as the day goes on?!? What really adds that cherry, is the long recording they make you listen to before getting to options... People call you because they are ill or in mycase (in pain) so no need for being abrupt! You have signs saying staff won't tolerate that kind of behaviour, so neither should the public from a receptionist.

My mum is 90 years old it took me 1 hour 17 minutes as her Carer to get through to speak to someone. During my telephone call I was put on hold twice and then told she couldn’t have the vaccinations. My mum is asthmatic and had four heart attacks in March this year. I am told that you cannot offer her either the Flu or Covid vaccine. Quite disgraceful service to a vulnerable older person. Even when she had a heart attack I was told she couldn’t have a home visit!!

The prescriptions service is absolutely appalling and incompetent. This is already a second occasion when they completely failed to carry out their job. Last time I had an urgent prescription the lady at prescriptions was super rude and told me the prescription was sent to the pharmacy, when I went the re I was told it was not sent. I came back and advised it was not sent and with a really horrible attitude she was telling me off that it was sent, then check and realised she has not done it!! Now today again I had an urgent prescription and was told it will be done today, when I checked with the prescriptions if it will defo be done as last time it was not again they were totally rude. As I went to the pharmacy I was told nothing came through. I came back to the practise and was told it was! After returning 4 times to the practice and 3 to the pharmacy I still have NO MEDICATION as the prescriptions issued the wrong code! Absolutely incompetent and rude team.

The following review concerns my new patient registration experience at Leeds Road Practice. After moving house, I was initially encouraged when my previous GP assured me the transfer would be seamless through digital NHS patient records. Unfortunately, the reality proved more complex. I appreciated being able to use the 'NHS Register with a GP' online service, which provided a reference number and estimated 5-day processing time. However, after 11 days without confirmation and with a repeat prescription becoming due, I needed to visit the practice in person. The reception staff did make efforts to help, noting my medication needs and following up on my registration. While the practice eventually processed my registration, sending various login credentials via text, there were some confusing elements – particularly around accessing their website and locating a login portal. More concerning was the discovery that my prescription history appeared incomplete, showing only records from many years ago rather than recent medications. NHS guidance says my medical records are transferred automatically to a new GP once I register. This clearly didn’t happen. My attempts to resolve this in person met with mixed responses. While one staff member seemed rather defensive, another helpfully suggested practical solutions for verifying my recent prescription history. This highlighted how individual staff members can make a significant difference to patient experience. I provided evidence as instructed (JPG images via email) but the practice responded saying they were unable to open them. The NHS's digital transformation shows promise, but this experience reveals there's still work to be done in creating truly integrated systems between practices. While the intention to modernise is clear, the current reality of disconnected systems and administrative processes can create challenges for patients. Some improvements that could help: - Clearer communication about registration timeframes - More accessible online portal information - Better integration of patient records between practices and improved technical training - Consistent approach to patient queries across staff. The practice has potential to improve these areas while building on their existing digital services.