Nicholls Tyreman - Sales

Have just bought my first home through Nicholls Tyreman and have had a really great experience! My sales negotiator was Emily and the agent who showed me around was Sally. Both so helpful, Emily was really good at keeping me up to date with progress and allowed smooth communication between myself and the seller, and Sally was great and very patient showing myself (and my parents) around the house, even when my dad insisted on getting into the attic space. Felt like the team were so professional and really friendly, thank you so much 😊

Our experience with this agent was extremely disappointing and, frankly, shocking. We initially viewed the property with the vendor, and everything seemed positive. The house was listed just under £760k. At the time, our budget could stretch to around £700k (possibly slightly more). We were told this wouldn’t be enough as there was an offer of £725k on the table, although that buyer still needed to sell. On that basis, we stepped back. Several weeks later, after running the numbers again and while our own sale was uncertain, we increased our offer to £710k. After a lengthy phone conversation, the agent told us repeatedly that £725k was the figure required for a deal and that anything below this would not be considered. We were also told the vendor was thinking of withdrawing the property from the market until spring. Once our buyer had sold again, we managed to stretch to £725k and arranged a second viewing to finalise matters. During that viewing, the vendor was surprised to hear that £725k had been presented as an acceptable figure — she stated she had never told the agent she would accept this and was actually looking for much closer to £750k. When we raised this with the agent, they denied everything that had previously been said and refused to provide call recordings to clarify the situation. When pressed, the conversation became abrupt and the phone call was cut off. Had we simply been told from the start that the vendor wanted closer to £750k, we would have accepted that and made an informed decision. Instead, we were repeatedly told that £725k was the deal figure, only to later discover this was not true. This showed a serious lack of professionalism and transparency, wasted time, and caused unnecessary stress. My advice to anyone dealing with this agent is to record your own conversations. In our case, clear discussions were later denied and no call recordings were provided when requested.

I have recently sold through Nicholls Tyreman and the team have been brilliant from start to finish, particularly Ben Buckley who valued my house and was my main point of contact throughout the sale. The chain was long and there were some complications but Ben continually kept me updated and worked hard on my behalf.

I recently bought my first property and Nikki was fantastic throughout the process. She answered all my questions and explained everything clearly, making the whole experience so much easier. Thank you Nikki

Hi Nikki, We just wanted to say a huge thank you for all your help and support throughout our move. From start to finish, you made the whole process so much smoother and we could communicate with you better than we expected. Your professionalism, patience, and genuine care really stood out, and we’re so grateful for everything you did to get us into our new home. We couldn’t have done it without you! Wishing you all the best, and thanks again for going above and beyond. Warm regards, Cini Joseph & Joji