Robinsons of Harrogate

Jason came to fit our new range cooker about two weeks ago in which he turned up 2 hours late (he said he'd be there about 9.30am) - didn't matter too much as we know things can be hectic but didn't call to let us know which would have helped. He didn't read the manual when installing it so I assumed it was all ok, but after he left I checked and he'd left us with a too short gas hose over the hot part of the oven which the manual says not to do. I assume this is the case with most ovens, not just this brand. He agreed to come back as obviously it's unsafe and after two weeks of him agreeing to come and not showing up, or saying he'll call us back and not doing it, he finally came back today. This was after a phone call today in which he proceeded to shout at me, being pretty aggressive and telling us a a part's on back order (complete lie). After I said I'd report to Corgi and request a refund if not installed safely soon, magically he found the part. He entered the house, was slamming his tools down angrily and made us all feel uncomfortable. He then shot out the door saying he'd finished (literally took him 5 minutes) without so much of a word. I had to ask if the gas had been turned back on. We look behind the oven - firstly there's no additional part, he's just cut down a pipe and he's left screws out of the main gas joint. I've attached photos. Would have taken 30 seconds more to just fit them all but I guess that's what we get for asking someone to come back and make sure the job's finished properly. Such a shame that someone can become so irate and take it out on their customers. Realistically, all it is is someone paying for a service and you delivering. If I hadn't managed to finish a job properly the first time around, I'd prioritise it as would most other tradespeople I know. It's just decent customer service. As I can see from the rest of the negative reviews it's not an isolated incident and the behaviour we experienced was quite common. There's a reason most other plumbers in Harrogate have a couple of weeks wait - do yourself a favour and get booked in with someone who cares and will finish the job to a high standard.

We bought a project house and had a lot of issues at the start. Jason and his team saved us several times when we had a leak or a gas issue. They responded quickly and fixed our problems with short notice. Really happy with their quality of work and response time. I would never use anyone else and would highly recommend them!

Robinsons fitted a new central heating system to our house and Jason and his team undertook this on time and did a great job. We have also had several radiators taken off and put back on to allow for plastering and Robinsons have come back without fuss to undertake this work. Jason also arrived at 6.30pm on a Friday night after I had put a screwdriver through a pipe and repaired within the hour. Would definitely use again and recommend. Thanks!

Rip off merchant. Did not turn up when promised. Arrived the next day. Did not do the job properly but charged the full price then would not answer calls so we had to get a decent plumber to do the same job again.

Jason Robinson was instructed to install a new Ideal combi boiler in September 2022, and removal of old water tank. However, upon completion of the job, and after payment, I never received important documents – especially the gas certification for part L of the building regulations. Numerous attempts were made to contact Jason to receive the documents in December 2022 and March 2023 via email. After losing the central heating from my system in August 2023, a request for the benchmark for the boiler and logbook, the guarantee for the boiler, and the gas safety certificate was made again, but no information was provided (even with a reminder follow-up email). I was therefore required to get an alternative heating company to inspect boiler. Within 15 minutes of their arrival, they condemned the boiler, with the paperwork stating that the boiler was “falling of the wall, extremely poor install”. The reason the central heating had stopped working was also because an inline valve had never been removed prior. After the new company completed the corrective work, I received the gas safety certificate within 1 week.