Jones Bootmaker

DO NOT USE THIS COMPANY. Absolutely horrendous experience and had to pay £90 for the privelige. Unfortunately, I didn't see the most recent reviews. Take heed. It took 2 weeks for my order to turn up and not before I had to spend hours chasing it up. I spoke to their customer service and it was one of the worst interactions I've ever experienced. The lady (Sue) could not care less that my order had not turned up. Completely unapologetic. When I was trying to explain the circumstances, she kept interrupting on several occasions. After saying that she would refer the matter to her team leader, she did nothing of the sort and I had no further contact from Jones. IT GETS WORSE. After ordering a size 12 (clearly evident on receipt), I received a size 11.5 (NOT THE SAME). The quality of the product is garbage and the box damaged. I'm not even convinced that it's an authentic product. After explaining to the rude customer service lady that I needed the order for an upcoming wedding, I am going to have to use the product as there isn't time to replace. I'm not convinced I would receive a refund if I returned the item and I cannot go through the stress of interacting with Jones again. Why is this service deemed acceptable? Especially in the current climate. So, so, disappointing. When you pay a lot of money for a product, the least you should expect is that it is delivered, as advertised, in a timely manner. NEVER AGAIN.

I always used jones for good quality shoes and first class customer service at Harrogate, last time I purchased shoes the quality has gone down hill, within few weeks the leather started to tear apart from front. Disappointed

Outstanding Service in Harrogate.. Friendly, Polite, Helpful, Professional, Knowledgeable, Caring and Passionate about Customer Care!

Ordered shoes two weeks ago, no updates. Called after a week and they said there was a delay and it would be leaving the warehouse shortly. Called a week later and the shoes hadn’t arrived at the warehouse? Incredibly poor given the usual delivery and communication from most businesses these days. Given two stars due to easy cancellation (though I have yet to receive an email confirmation as guaranteed)

Placed an order for a shoe and instantly got refunded as it was out of stock. A few days later, it was back in stock so I placed an order & got refunded a second time ! That’s TWO CANCELLED ORDERS! Completely unprofessional!