Linley & Simpson - Student Leeds | Estate & Letting Agents

We rented with sugar house last year and they made our process very easy. they have been exceptionally helpful with maintenance and support, attending to us within 24 - 48 hours. Andrew H. has been very helpful with our maintenance issues, very nice and resolves our issues very quickly. my flatmates and i are very satisfied.

Ruby who showed us around the houses was really helpful, she had all the information we needed to know and was really friendly and chatty. She then continued to support me with sorting out the deposit and contacts so me and my house mates could secure a nice house for next year. Over all the experience was great and it couldn’t have gone any better.

Andy, our maintenance man was amazing this morning. Such a good sport and sorted us out in minutes. On a cold morning he lit the house up. Very cheery and happy man. Couldn’t have asked for a better maintenance man! He did an amazing job and I think he deserves a pay raise

I rented a property in Meanwood Park through this agency for about 1.5 years, and I can honestly say it was one of the most frustrating experiences I've had as a tenant. The place was in such a poor condition when we moved in, the bedroom wall behind the wardrobe was covered in black mould that had been hidden away with cardboard. The property hadn't been cleaned, and I ended up spending my own money on paint and primer to fix the wall myself because no proper repair was ever arranged except from when a guy showed up with a few spray bottles and told us it was the only way to fix it. I thought he was joking at first but looking at the cluelessness in his face I knew he was serious. There were also other issues we had that were ignored such as wallpaper peeling, parts of the bathroom cabinet door was missing which by the way I had to repair myself, and the washing machine being full of black mould which my girlfriend spent hours cleaning. We also had no working electricity in the garage, which was reported but never resolved. We also had a leak from the bathroom which caused a large stain to appear on the kitchen ceiling. We were told it would be sorted and painted over which never was and I had to try and repaint it myself. During our tenancy, we had a guy from Sugarhouse came to inspect the house. We walked him through every issue, he wrote everything down, and promised it would all be addressed. Nothing ever happened after that visit. When we moved out, they deducted £40 from our deposit for oven racks, even though I had to buy my own because the oven didn’t come with any and when my partner asked they said there was no proof the oven didn't come with racks yet we had proof for all the damages and the mould and nothing was ever done. Throughout the tenancy, communication was poor, and issues were often left unaddressed. They would barely give us enough notice for anything and often would just let us know a day or two before someone was visiting as if we didn't have a full time job? Honestly, do not bother with this agency and just go some where else. Good luck to the couple that's living there now. :)

Hannah was very professional, friendly and helpful. The whole process was very straightforward with helping us secure our uni house!!