Boots Pharmacy

Absolutely terrible place. Often get things wrong, takes days to order stuff and staff speak as if you should know how NHS spine works. Have changed pharmacies to Leeds Pharmacy who are world apart and really very helpful

Very unprofessional service. I was told to wait to be seen, then completely forgotten about and asked again why I was even there. The pharmacist with short blonde hair was rude and insensitive, making unnecessary blunt comments instead of communicating respectfully. I came for care, not criticism. I won’t be returning.

Every time I wait to receive a text saying my prescription is ready, and every time I wait over two weeks. I then have to go in and ask for my prescription, which takes 30mins to get ready, and they always give me the wrong number of tablets. This happened every single time I got my medication from boots, which was around 6 times, before I swapped to a different pharmacy. Staff are lovely but clearly no organisation.

I rang the store today seeking help with a prescription which was at Boots LGI Leeds. I had tried to call them numerous times but the phone was never answered. I spoke with Geeta at the Headingley branch who went out of her way to help me solve my problem, trying to contact Boots LGI on my behalf then ringing me back with alternative phone numbers. I’ve rarely come across such excellent, kind and caring customer service. Thanks Geeta, really appreciated your support. Boots management, hope you appreciate her too!

They open late and close for an hour during day, 2pm - 3pm. Close 5.30pm. Why not pay for extra staff so it's not shut for an hour in middle of day?