Hebden Bridge Group Practice

The waiting room in Mytholmroyd was virtually empty and I was seen straight away. Saw Dr David Thorpe and found him to be attentive and compassionate. The only reason I'm docking a star is that continuity of care remains an issue (I imagine not just in Hebden) and it's unlikely I'll see the same GP the next time round. But other than that I think the practice has improved immensely in the last few months.

Fabulous! As a seriously sight impaired patient I had to visit the GPs in Hebden this week. From the receptionist to the doctor the service was fantastic. Disability awareness can be hit and miss at the sister practice in Mytholmroyd but here the staff were amazing. Thank you for making my visit stress free.

Absolutely amazing service, having just moved to the area, I had been told by my GP from previous area to go to A and E as he could not send a prescription over. I went in late on Friday to Valley Practice, they registered me there, a clinician gave me a prescription and all at 6.00 pm just as they were closing. Reception staff so helpful and this saved a long visit to A and E and all that wasted resource for the NHS. What a great service.

I’ve previously left a 1 star review, as my experience had been dreadful. However, since the introduction of the new appointment and triage system I cannot recommend this practice enough. I have always been able to get timely appointments for myself and my family and them quick referrals to specialists when necessary. I’m not sure if there has been a change of staff or whether the system is working well for everyone but the help and support I’ve received recently from all administrative and medical staff has been excellent. Thank you!

Absolutely shocking! Told a medication review needed to be done in December. Nobody has rang, no repeat prescription available (been on same medication for over 6 years) having to call or request prescription through patches but no reply or staff not getting back to me 🫤 had to use 111 emergency prescriptions twice because prescription isn’t ready. Been left several days without medication. Very poor communication and very poor patient management. Unfortunately it’s the only one GP practice in hebden or I would have changed asap! 0/5 but had to give a star to post review. It really isn’t a good GP’s if you need a prescription on time, sometimes they have you waiting 3 or 4 days with no meds which can be dangerous, I have told them this, but they really don’t care 🤷🏼‍♀️ ☹️