Undercliffe Surgery

I've never had any issues, I've also managed to get an appointment when needed. The staff on reception and on the phone have always been easy to talk to and have dealt with my enquiries quickly and efficiently and if needed referred me to other NHS paths that could deal better with my ailment. The doctors and nurses have always been caring and on the ball with referrals, repeat prescription and I've never felt rushed in an appointment.

I am a 70 years old man and past few years have not made any appointmet until today 8thDecember 2025. I did have a very very bad back pain after two weeks of bad pain i called my local Doctors then they called me back to book me seeing a Doctor for 9.30 i said ok. I arrived on time and suposedly doctor called me in. After she questioned me a few details she checked me standing up than i asked could i have anything for pain she said no she has to reffer me to a doctor i said who you than? At recieption i did complain about the doctor i was told she was not a doctor although i did ask to see a doctor i am so disappointed for their pateint care.

Probably the worst surgery ive ever been registered at. Impossible to get an appointment. On the odd occasion you do get an appointment your waiting ages in the waiting room. The last time this happened, I had to self diagnose and buy medication online, I found out weeks later that my diagnosis was wrong and in turn so was the medication which could have been a dangerous situation but its becoming more and more frequent that this is happening

I have a myriad of illness yet the Doctors will Staff are always willing to help either by appointment or on the phone.Its sometimes difficult to get an appointment over the phone because they quickly run out of time.If you need a same day appointment go down to the surgery for 8.00am.Thr receptionists will do their very best to slot you in somewhere if its at all possible.It doesn't matter who you see because all the Doctors and Nurses aew first class.

The doctors and nurses at this clinic are absolutely fantastic and can't fault them. The clinic is let down by the unhelpful admin staff, practice manager, and practice bureaucracy, which prevents care from those who need it. I've had ongoing issues, which I couldn't see my GP about because I couldn't get an appointment or get past the front desk!! 2 months later, I've had to rely on a different clinic and A&E to get treated. Fed up of this place and will find another practice.