Bed Kingdom

Sofa Looks Years Old in just 3 Weeks! I paid just under £700for a sofa from Bed Kingdom, and within 3 days it started to show excessive bobbling. By week three, it looked like it had been in my possession for years—despite minimal use. They claim the material is Chenille, but it’s clearly a cheap imitation—thin, scratchy, and completely lacking durability. I sent clear photo evidence, and they still insisted the damage was “normal wear and tear.” They refused to honour their 12-month warranty, offering only a partial refund and telling me it’s my responsibility to maintain the fabric. I’ve since sought legal advice from Citizens Advice, who confirmed I’m entitled to reject the item under the 30-day rule of the Consumer Rights Act 2015. A formal letter has been submitted. This has been a deeply frustrating experience. Bed Kingdom selling very poor quality furniture, misrepresents its materials, and refuses to take accountability. Avoid. If anyone else is having this experience with Bed Kingdom I would hope your being treated better than I am.... UPDATE 8TH NOVEMBER 2025 After I was fully prepared to go through with a small claims court case over a faulty sofa, a manager named Melody at Bed Kingdom stepped in and did the right thing by offering a full refund. We had some trouble because the courier company wouldn’t take the sofa back without proper packaging, but eventually, Melody arranged an 80% refund and let us keep the sofa. That was the best resolution for everyone, and I’ve updated my review from one star to two stars purely because of her efforts. Honestly, they shouldn’t be selling sofas with such poor material to begin with, and I shouldn't have had to battle so hard just to get the right outcome.

Extremely disappointing experience. Not only are the beds poor quality BOTH beds came with issues! One was marked and with slats that were not fit for purpose, the second has missing fixings which meant we had to then wait for parts to be sent. We were promised a delivery date and surprise surprise…we are still waiting. I will never order from Bed Kingdom nor advocate anyone else does either!

Ordered my little girls a bunk bed, it arrived and it was the wrong colour they've sent grey. Contacted customer services not much help at all said it would need to be raised to management but the bed I ordered is actually now out of stock. My children have been sleeping on the floor potentially now for another week as we have no bed. No update from the company as to what is happening or even offered any sort of refund or compensation for something what is there fault, giving them a few days for a soloution or I'll be contacting trading standards as it's unfair on my children being without when we have paid nearly £400 for a bed which we don't have.

Really happy with our purchase, fab bed with lots of storage underneath. Purchased the matching drawers a few weeks later which complete our son’s room. Excellent quality, we’ve had it for over a year now ☺️ A really good buy, I’d recommend to everyone.

Ordered a lovely bed for our toddler, the bed frame is beautiful, however the poor lad doesn’t get much support from the “memory foam” mattress. It’s false advertising as the majority is cheap foam, with a few cm’s of memory foam. The mattress doesn’t even fit the bed and leave a dangerous gap for limbs to get stuck in. Not ideal for any toddler!!!