Innes

Brilliant place, brilliant people. I ordered a lamp online after some conversations on the phone with Chris, who was very helpful and friendly. When I went to pick it up I booked a showroom visit, and David showed us around. He was super friendly and knowledgeable, made us coffee and showed us around everything in the showroom. David spent 45 minutes with us, with no pressure or expectation for us to buy anything there and then. Couldn't recommend enough, and we'll definitely be coming back for our next sofa!

A really friendly and professional company. We ordered a modular Hay sofa online and Chris and David were exceedingly helpful in sourcing fabric samples and product information for us. The sofa was delivered to us in London on-time and in perfect condition. I would heartily recommend using them.

As a recent first-time customer of Innes, I feel compelled to comment on the exceptional level of customer service that I thought was long gone in this day and age. Living as I do near London, it was not possible to visit the store in person so all of my communication was by e-mail. Responses were prompt and Chris was very patient and helpful in obtaining colour samples for me. The ordering process was simple; the made-to-order furniture item was ready for delivery comfortably within the indicated time frame and, when received, every bit as good as I'd hoped. I'll happily buy from Innes again.

I purchased a dining table and some chairs from Innes. They had great customer service throughout the process - from confirming that I was ok with the lead time immediately after the order, to checking everything was fine post delivery. Very competitive prices too. Thank you!

I ordered a kettle from Innes Gallery online, and from the get-go Innes were in contact in order to arrange a day for delivery which suited me. They were polite and courteous which gave me a very good impression of the company. Once the kettle had arrived I was impressed with its design, definitely a high-end product. However something with the item wasn't quite right, it didn't boil properly. I sent Innes an email and Chris chased this up with the relevant company, they are now sending me a replacement kettle very swiftly under the products warranty. I wanted to praise Innes for their exceptional customer service (even when things do go wrong!) So many other companies make customers jump through hoops for warranty replacements, this was a very pleasant experience and I would definitely recommend Innes Gallery to anyone looking for luxury products with great customer service.