Hearth & Homes

We had our stove installed recently by Mark and his team. They did a really good job. Pleasant through out the whole process and sheer determination to get the job done. We couldn't recommend them enough. The great thing about supporting a small independent business is the small touches and little gifts they leave with you when the job is done. That's pride in one work right there. Thank all for you hard work. We absalutly love our new fire.

My experience of "Hearth and Homes" at Hessle has been, in my opinion, very disappointing. Having spent over £1,150 on a gas fire from them I made the mistake of not taking out a five year insurance policy on it. Big mistake! It failed before 4 years old. It cost me, initially, over £400 trying to get it sorted.The H&H gas fitter came out once to fix it - but failed. An independent fitter also tried to fix it - and failed. After this I visited H&H once and a few weeks later 'phoned them, each time leaving messages asking for help. Weeks went by but no response was ever received. In the end I gave up and dealt with the manufacturer directly. They took the fire back, diagnosed the radio control unit had failed, and replaced it, at a further cost to me of £367. My experience has been that, once my item was out of guarantee, I found that I was "on my own". This has been an expensive lesson. £1,984 spent so far.

What a make over ! Very happy with log burner installed by Hearth and Homes. Showroom staff were great, every option on display. They end result was exactly what we asked for! Install lads was great.

Excellent service right from selecting at the showroom the ladies were helpful and knowledgeable. Mark and Jim were amazing working in the 4th heatwave nothing was too much for them. Going through how it all works what products to use etc. The gas engineer and sweep were great too. All in all a fantastic service fantastic people would 100% recommend.

Just had an outstandingly professional job done by Mark and his team. From spending much time with Julie and Rachel, selecting the right combination of stove, hearth, mantle and slips, to the final installation, we could not have wished for a friendlier, more professional service. The final result has been transformational. Brilliant job. Thank you!