Belvoir Sales & Lettings York

⭐☆☆☆☆ Extremely distressing and dishonest experience with Belvoir (Tenancy ended 2025) My experience with Belvoir has been deeply disappointing and emotionally distressing. From the start, I was open with the letting agent about my intention to settle down and start a family when taking on the property. This was discussed and accepted at the beginning of the tenancy. However, when I later tried to add my partner to the tenancy after we found out she was pregnant, Belvoir completely dismissed what had been agreed and treated the situation unfairly. By giving reason that the property was not suitable for children. When I clearly had told the lady when I am taking on the property and that I will be starting a family. Then, just before my wife was due to give birth, Belvoir allowed the landlord to serve a Section 21 notice to evict me. This left me having to manage the move on my own in finding another suitable place, and also moving all the things out of the property while supporting my pregnant wife at the hospital. The timing and lack of empathy caused significant distress to both of us and showed no sense of compassion or professionalism from the agent. Following the end of the tenancy, Belvoir has continued to act unfairly by supporting false and unreasonable claims from the landlord in an attempt to take £850 from my deposit, broken down as follows: "towards the damaged worktop - Full cost of worktop to be supplied and fit is £1890 = £500 the carpet - Full cost of new flooring is £575 = £300 decoration required to the windowsills of £150 = £50 Total £850" The so-called “burn marks” on the kitchen worktop were there from the start of the tenancy, covered by two glass cutting boards, and clearly not caused by me. The carpets were simply worn from normal use and showed no damage that would justify replacement. As for the “decoration” to the window sills, no proper explanation or photographic proof has ever been provided. Overall, Belvoir’s handling of this tenancy — from start to finish — has been extremely unprofessional, lacking both fairness and basic decency. Their conduct has caused lasting stress to my family and me at one of the most vulnerable times in our lives. I welcome the government’s forthcoming changes to remove Section 21 notices, as this practice has caused unnecessary distress to many families, including my own. I strongly advise anyone considering renting through Belvoir to keep detailed records, take photographs of everything, and be very cautious. My experience has shown that honesty and compassion are not qualities you can rely on from this agency.

I lived in the property for less than a year as a tenant. The agency always responded quickly to my questions, which made the whole rental process much easier. I am grateful for their support and would be happy to recommend them to others.

I have used Belvoir as letting agents for our house in York, for several years. I have found them to be efficient, approachable and very good at communicating issues with the house or with the tenants. They have always paid the rent on time and have at their disposal an array of tradesmen ready to tackle repairs or routine maintenance. I would highly recommend them as letting agents.

Friendly team giving a personal approach to our rental search. Charlotte was very responsive and easy to deal with. All in all, we’re so pleased with our house.

I recently moved to York and had a very positive experience with Belvoir. One thing that stood out was their flexibility in arranging online viewings, which made the whole process convenient for me. The team at Belvoir was friendly and showed genuine care throughout. Any questions or concerns were addressed promptly, and their approach made the renting process smoother. They even took care of setting up bills and council tax, which was a welcome surprise and saved me some hassle. It's not something every letting agency offers, so I appreciated the extra effort. So far a great experience. Would definitely recommend.