Holt Park Active

Leisure centre looks great very modern. Nice gym and equipment. Pools are good there’s lanes for swimmers and a shallow pool for children. Unfortunately the water is pretty cold. They have robot cleaners which is cool. The gentleman on reception was a great help and very welcoming. The woman we had to deal with first was unpleasant to deal with, certainly not good service from her.

Gym is really good with nice workers and good equipment. Free swim is good but there should be more slots and also there are a lot of children there who take up a lot of space. The swimming classes are great aswell for children looking to learn how to swim. I’m glad to see people are complaining over the same person in the reviews here aswell, but someone in a wheelchair at reception seems to have no respect and is rude and always seems to not care at all.

I have only ever been to this baths on one other occasion and found it to be abit awkward as they have unisex/ family changing only for changing for swimming, so you have grown men and women accessing a changing area where young kids and there is only 3 closed shower cubicles which, as it the only closed shower for all swimmers its not convenient at all. When my family of 5 came for swimming on sunday evening, even though we checked online for the public swim which said 2 lanes for all swimmers and for those wanting to do lengths, we were told it wasnt for us and therefore couldn't swim. When I showed the receptionist their own website page, she made a fuss about it being different information on the google link website to the ACTUAL ACTIVE website, which I showed her on my phone it said active leeds. But she still refused us saying its the wrong information. You got an unwelcoming impression. Won't be going again. The hair dryers barely even work. We werent the only families who were checking the Internet and being turned away so its them that need to verify their information not the public.

An excellent local leisure centre, used by our family regularly. Kids' Swimming teachers and gym staff both very approachable, helpful and skilled. The on-site canteen is an affordable and useful facility

Although many people have raised concerns about the receptionist in a wheelchair a long time ago, her attitude has never improved. Whether or not we are with children, every time we pass by, we can clearly feel her unwelcoming and unfriendly attitude. We have always remained polite and friendly, greeting her every time, but she never responds. Instead, she stays cold and dismissive. Even something as simple as opening the door is done very reluctantly and extremely slowly, as if she does not want to help at all. What is even more disappointing is that whenever we ask her a question, she answers in a rude and dismissive manner, showing no basic respect or professionalism. Although we always feel uncomfortable, we still try to keep a positive atmosphere for our children and continue to show basic courtesy. However, this negative attitude has been persistent for a long time, and it seriously affects everyone’s experience. It also makes us feel very disrespected. We hope that the management will take this issue seriously and implement improvements.