Boots Pharmacy

Were very lucky to have a chemist on our doorstep, and I know sometimes they can get very busy, and there might be a little wait. But have patience, you will be served! Thanks to all the staff for your hard work!

Brilliant local pharmacy .. busy at times but staff lovely and always doing their best .. wish it had a bigger retail area - it would be very useful

My son gets ADHD medication prescribed-no notification was given by Boots that the prescription was ready to pick up and I got a phone call on 21st Nov saying I needed to pick it up as it was almost expired (it’s a controlled drug and needs to be picked up within 28 days after prescription) I asked if I could collect it this afternoon (Friday 22nd) and was told yes, that’s no problem. Turned up today to be told they can’t issue it as it’s past the expiry date and that it needed picking up Thursday. This is after I was specifically told a Friday pick up was fine. This problem is the latest in a long running and seemingly never ending set of instances that we have with this particular branch of Boots. The text system is erratic, items are regularly missing and you are kept waiting for excessive lengths of time. It has become a lottery when it comes to picking up a prescription and it wasn’t always like this. The staff are polite and apologetic but there seems to be a problem every single time you go to prescription up and it seems to be getting worse. I’m sorry to leave this review but we’ve had enough now and will be going elsewhere.

Attempted to pick up wife's prescription today, 1st November, it was ordered on 25th October. Went in at 15:45, finally got prescription at 16:38! Asked again three times during this nearly hour long wait, was told each time, "I'll go and check". When i got home, my wife checked the meds and out of 4 boxes of different medications, only one had the full amount of tablets in it. Nobody at Boots said anything about the prescriptions being short or when I would be able to collect the rest. Service at this branch has been sketchy for a while now but this takes the biscuit.

Waited a week for Howdens medical centre then waited a week for boots, no text.. staff are friendly and nice and it's not their fault as their having to make up the prescriptions and serve people at same time which doesn't make sense. But boots is clearly understaffed if taking a week to throw some pills in a bag. 🤦 Refuse to buy any products from boots as the company clearly doesnt care about their customers as people. Queues out the door and you can stand there nearly 30 minutes. Just what you need when you're sick or injured. Hire more people if you can't keep up, you're not the NHS so you can't use that excuse. 👎