Santander

Great service went in a couple of weeks ago to sort an issue where I had a duplicate customer record from 10 years ago which the useless call centre couldn’t understand - lass on front desk sorted in 2 mins and got my new online banking details sent by post.

Well I think it’s fair to say technology sucks when cash machines don’t work or you need to put cash in on a weekend you can’t I had to travel to Huddersfield then Halifax Sunday night just to try put some cash in had to wait Monday morning then the machine lost £500 which this was put at ease by the assistant but I was not best pleased why is it so hard to put cash in or withdraw it when needed but I was looked after I know since cutting or closing banks the service is not has good has it used to be like everything else prices go up service goes down not anything to do with the ppl working in the branch there just stuck with what ever goes on by the powers above .

Gave us a contact telephone number which was never answered. Follow up determined that it is a visual signal only that can only be seen if standing at the front reception desk and is not answered if dealing with a customer. Bit pointless really.

A big thank you to Sania and Jayden for sorting things out with a kind and courteous manner. Kelly has also been very helpful when we had to call back in to sign some paperwork. Very professional and efficient staff. Very clean and lovely recently refurbished offices. This branch is highly recommended.

The young man who helped me today went above and beyond! Super helpful and polite. Did everything that he said he would and followed up with a courtesy phone call. I’m shocked at this outstanding level of customer service!! Thank you (sorry I didn’t catch his name could have been mark?)