About
Virgin Money is a prominent bank located on Paragon Street in the heart of Hull city centre. It offers a convenient financial hub for residents and visitors requiring everyday banking services. Situated amidst Hull's vibrant urban landscape, the branch serves as a physical point of contact for a variety of personal and business financial needs.
Customers can access a range of financial products and services, including current accounts, savings accounts, and support for loan and mortgage applications. The branch aims to provide essential banking operations, from deposits and withdrawals to more complex financial consultations, assisting individuals and local businesses with their monetary requirements.
Visiting Information
Virgin Money is open Monday to Friday from 9:30 AM to 4:00 PM, with a slightly later opening on Wednesdays at 10:00 AM. On Saturdays, the branch operates from 9:30 AM to 1:00 PM, and it is closed on Sundays. The premises feature a wheelchair accessible entrance, ensuring ease of access for all customers. Payment options are typically handled internally by the bank's systems.
from 22 reviews
Google Reviews
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Showing 5 of 22 reviews from Google Maps.Last updated 30 January 2026.
I had a terrible experience at Virgin Money Bank. I went in to deposit £2500, and the lady at the counter was incredibly rude and provocative. She questioned the source of my money and didn’t believe me when I said I had sold something. To make matters worse, she accused me of having done this before and stated that she didn’t have to accept my deposit. This was my first visit to this branch since I’m new to the area, and I felt completely unwelcome. I ended up taking my cash and leaving because I couldn’t stand her attitude. Even when she finally agreed to help, her rudeness made the experience unbearable.
Awful experience! Tried to set up a business bank account and had an awful experience. Account approved but not accessible to me. Endless waiting on hold for staff to pass me from department to department with nobody taking any responsibility for this mess nor even apologising for the immense inconvenience caused to me. It is hard enough starting up a new business without the nightmare of working with Virgin Money - who still haven't solved my problem, rendering my account useless. If I could give no stars, that's what I would do. Banking should not be like this.
VIRGIN MONEY IN GENERAL. Not this actual branch. The useability of their mortgages after opening the account is horrific. They were helpful when opening the account but afterwards the customer service is absolutely awful. Cannot wait to leave this bank for a much more user friendly bank.
Banks make money from you're money, and they still have the blind cheek to be rude, two faced and over paranoid with their questions. Welcome to modern life.
I tried to draw some money out of a buisness account but the cashier would not let let me have it unless I told her where it came from, and then she proceeded to be condescending towards myself when I asked her to send the reasons why across on an e-mail which she refused to also.
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📍 10-12 Paragon St, Hull HU1 3ND, UK
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Rating(Google)
Address
10-12 Paragon St, Hull HU1 3ND, UK
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Source: Google