Tigers Removals and Storage

I contacted Tiger removals for a quote in January. Due to the sale falling through twice and various issues we did not complete until the end of October. James made various enquires throughout this period. He was eager to help at each stage. There was only eight working days between exchange and completion. Tiger removals were able to work within this window. The two men Ian and Freddy who did the move were very friendly and helpful. They both worked brilliantly and nothing was too much trouble. The price quoted was competitive and in conclusion the service offered was excellent. We would have no hesitation in recommending Tiger removals.

Very thankful to have found this company. So efficient from start to finish. A big thank you to, Ian, Karl and Fred who did the removals, so friendly, caring and helpful. I00% recommending to anyone who needs to move house!

Stay Away from Tiger Removals: A Waste of Time and Money If you are planning to book with Tiger Removals, consider the following points: Time: They value their time but not yours. Service: Don’t expect good service from them. Quality: They don’t care about your products and items. Trust: They won’t deliver what they promise. Money: It’s a waste of money. Satisfaction: Not worth it. Unrealistic stories: Get ready to hear unbelievable stories from them as excuse. Detailed Review Time: They value their time and not yours. My booking was scheduled for 10:00 AM, but they kept delaying. Initially, they said they would come by 11:00 AM, then 1:05 PM, and finally arrived at 2:00 PM. Service & Quality: The service was terrible. They handled everything carelessly, throwing boxes from the first floor to the ground and sliding furniture. They broke my chest of drawers and promised to fix it but left everything as it is, claiming they couldn’t work more because it was Saturday evening. When I complained to Chris, they lied, saying I had asked them to skip the repair. Items were not placed in designated locations, and the crew was rude. Few items they just put in the front of the house and left without informing. Trust: Don’t trust them. They agreed for a 5-ton Luton van, but they sent a 3.5-ton van. They promised to dismantle the sofa, but the person who came said that it was not in the contract and he don’t have skills to dismantle it and he left it. I had to dismantle and transfer it myself. When I informed Chris, he twisted my words and blackmailed me, saying he would move the sofa only if I agreed not to leave a review online. Money: They only care about their money and time, not yours. They didn’t offer any compensation for the broken chest of drawers or anything else. Unrealistic Stories: They claimed I agreed to skip the broken chest of drawers. Why would I do that? They sent a small vehicle and blamed it on an operational mistake. The crew was not skilled in sofa removal, which was my main request. They claimed to have suspended the crew for not meeting expectations, which I find hard to believe. Conclusion Do not book with Tiger Removals. They are untrustworthy, provide poor service, and are a waste of time and money.

I would highly recommend Tiger removals. Fred and Karl were wonderful. Very professional and patient. They took great care with my furniture, dismantled a large cupboard and bed and put them back together at the new house. Everything was perfect. Would definitely use again.

Over-promised and under-delivered. Would not recommend. We paid a deposit and from the very start things were unreliable. Boxes were promised on two separate occasions and never turned up. When I raised concerns about how I could trust them to arrive on moving day, I was reassured repeatedly that removals are different, teams are allocated separately, and everything would be fine. Moving day itself was incredibly stressful. ETA was 9-9:30am. We received multiple texts saying “on the way” and “10 minutes away.” Half an hour passed — no arrival. More messages followed saying it wouldn’t be long. Eventually I received a call that came across as arrogant and dismissive. I was told we were stressing, there was no apology, and that arrival times are “just estimates.” I was also told, “Anyway, you haven’t paid,” despite the £100 deposit already being paid (which they had incorrectly listed as £50 on the invoice — I had to send proof). I made it clear the balance would be paid once the team actually arrived. I was then sent a tracker showing the van was probably 50 minutes away, despite being told “10 minutes.” By this point it was 10:30am and I was in tears, ringing other removal companies on completion day. We were originally quoted two vans, then reassured one would be enough. We were told the van was “big enough,” that we had “good lads,” and that I needed to “calm down.” They finally arrived at 11:15am. To be clear: the lads themselves were lovely — polite, helpful, and hardworking. When I asked why they were late, they explained they had been made to unload another van before they were allowed to leave. However, this company is supposed to remove stress — not add to it, its the first time we have used a removal firm to help and make it easy! My husband, his father and I had to help load and unload to avoid the job running into the night. We exchanged at 12pm, buyers were waiting for keys, and time was critical. Despite being told one load would be enough, it wasn’t. The garage hadn’t been touched, garden items were left, and there were still bits in the house. A second full trip was needed. The team finished at 6:15pm — and that’s only because we helped. Otherwise this would have gone on until very late. Our buyers were given their keys at 6.30pm!! Thankfully my husbands mum had cleaned it throughout the day ready for handover! The lads also weren’t properly equipped — no trolleys, no lighting once it got dark. They were incredibly grateful for our help, which says a lot about how stretched and unsupported they seemed. They were great lads — polite, hardworking, and likely underpaid and pulled from pillar to post. Unfortunately, dealing with James was the opposite experience. Rude, arrogant, dismissive, and never once took responsibility when things were clearly going wrong. Good removal men. Poor management. Appalling customer service. I don’t think I’ve ever dealt with someone so rude when they were so clearly at fault. Avoid like the plague