Kingston Veterinary Group

Mariana and the whole team at Kingston Vets are amazing! We have been coming here for the almost 10ish years and are always welcomed with a smile. My dog used to be impossible for strangers (including my previous veterinary practice) to touch, but since day one at Kingston Vets he just sits as good as gold. Thank you for all your kindness, support and a special mention to Mariana for going above and beyond for us. Thank you so much!

We were squeezed in at the very last minute with a neglected puppy who desperately needed checking over, and the team were absolutely fantastic from start to finish. Every member of staff showed genuine care, patience, and compassion, despite how busy they clearly were. They took the time to thoroughly examine her, explain everything clearly, and make sure she was comfortable and safe. Their kindness made such a stressful situation so much easier, and we left feeling completely reassured that she was in the best possible hands. I honestly couldn’t recommend this surgery enough incredible service, amazing people, and truly dedicated to the animals they look after. Thank you so much for everything you did for her.

Just been in with 2 anxious 10yr old pooches. Nails cut. From initial appt booking, to going inside reception, to nails getting trimmed, to leaving.... 100% the easiest visit to the vets we have ever had! THANKYOU to the amazing staff!! So very grateful!!

I had a really upsetting experience at this vet clinic. My young budgie had hit its head on the cage late at night, around midnight, and injured its leg badly. I didn’t know what to do at that time, so I tried to look for any bleeding or anything on the budgie, after that I called vets now, I gave them all my details the whole process took a very long time I was stressed I had no way of helping the bird, after the person on the phone finished talking for 30 minutes I said yes to there questions and ended the call because they were not helping they just said we have booked an emergency appointment at Kingston vets. I also have an unwell grandma at home and my family was on holiday at the time, this was at 12am I put the bird in a box with blankets and soft padding so that it was comfortable and went outside in the dark to Kingston vets which was 20 minutes from my house. When I arrived, I was shown into a room with my bird and told someone would come soon. I ended up waiting over 40 minutes, with my budgie in visible pain, screaming non stop and trying to stand on its injured leg. It was heartbreaking to just sit there not knowing what to do. I eventually went out to ask why no one had come yet, and only then did they say someone would be with me soon. After another 10 minutes, a vet came in and said they would put the budgie on oxygen to help it calm down and hopefully recover a bit before checking it again. When it woke up, it had a stroke, which the vet said had likely caused brain damage. After that, the vet told me the kindest option would be to put it to sleep permanently. I agreed because I could see that there was no saving it, even though I was devastated, and I asked about the cost. I explained I only had £5 on me at the time and thought it would be okay because it was a small budgie, I have never been to an emergency vets before. The owner said that was fine. But when I went to reception afterward, they told me the total was £190 and that I had to pay it because over the phone I had agreed to pay any costs required. I’m only 17, and I don’t have that kind of money. I left feeling really heartbroken — not only because I lost my budgie, but because of how the situation was handled. I came to get help for my bird, not to wait nearly an hour with it in pain and then be given a £190 bill after being told my £5 was fine. I hope the clinic learns to handle emergencies with more compassion, clearer communication, and more understanding for young pet owners who come in genuinely trying to save their pets. I want to leave a very bad review but I’m not that sort of person. This was my situation.

More interested in money then listening to the owner and caring for the animals. Used to be a great company but awful now. We have been with them for over 15 years but after last year, having an awful experience when I had to have my girl put to sleep and today I won't be using them again. They charge over £20 more than any other vet just for a consultation. They try to make you feel guilty for not paying their over inflated prices, the vet today didn't even look at my dog properly or listen to what I was saying. I will be taking her elsewhere from now on.